The most important piece of advice I can offer is “DO NOT STAY AT THIS HOTEL”. It is truly ghastly. But first to be fair, the location is terrific and the rooms are a decent size with great views of Copacabana. However after that it is all downhill. The hotel is very badly in need of refurbishment as all the furniture is really dated and unpleasant. The rooms and towels were well worn and looked dirty. The doors to the balcony did not properly close. Most of the staff were indifferent most of the time..

My companion had to change rooms twice. The first time due to the dirty condition of his room and the second time due to an insect infestation. Now I do not mean one or two insects – the room and particularly the bed lined was just crawling with the the things. The management changed the room without argument and gave us a “voucher” for a local (very expensive) restaurant to compensate for the unsettling experience. When asked, the staff member stated that it was worth about Reals100 in total, or Reals 100 each – he was not certain (€44 or €88 respectively).When paying the bill, we were informed the “voucher” was worthless and in fact was only a booking confirmation. When confronted with this the staff member denied what he had said, and said he was only conveniencing us by making the booking. Thanks a lot!!!!!

Both our rooms had no hot water for three days and it never got above tepid. The aging lifts would give one heart failure whenever used, with rattling, groaning, clanking, creaking noises emanating from the exterior as it ascended or descended. One staff member in particular was rude and insulting when we met him in social circumstances outside working hours. In general, apologies were difficult to obtain when complaints were made. Finally, the price for this room at Reals 431 (€187) was outrageous even by Rio standards. To be fair we did negotiate a reduction on our bills of one night's accommodation to compensate for our various inconveniences.

However, in summary, my friend and I who are both very experienced travelers firmly agree that this was the worst hotel we have ever stayed in. Stay well clear.

P & P Ireland – December 2011.

Stayed there one week. Location is the biggest value of the hotel. The room equipment is quite old but sufficient. Air conditioning in the rooms was very noisy and I am not sure if it was really working. I had view to a smelly yard with noisy air conditionings so I strongly recommend you to take a room with view to Copacabana, it's worth it. Breakfast is nice but at a certain time the place was overcrowded so I had to wait for table but the waiters are doing the best to clean the tables as quickly as they can. Staff was always extremely willing to help. Metro station is about 10 mins walking.

The hotel could not receive any guest. Urgent need of refurbishing. Dark walls, small bed, ridiculous bathroom, dirty doors, run-down elevator. Good breakfast, even thoug the staff spend the time talking aboutsoccer instead of doing its work. Not consistent staff. Some are friendly and some just give you attention if you ask them to intermediate ($) any kind of service, like taxi or van. I had this experience at the time of Rock In Rio. The guy in the reception pratically refused to give me information about buses, since he suggested me a very expensive van service (US$ 120.00) to go to the show.

The room is spacious and the view on Copacabana beach is amazing!
Breakfast is good, includes a lot of fruits, juices, cheese, bread etc.
The nearest metro station is close enough, it takes approximately 10 minutes to go there. There are a small park and a market on week-end in 3 minutes by walk from hotel. There are good restaurants in walking distance. So location is great.
Front Desk staff is really good. I would like to thank all team: Ricardo, Thiago, Joao and especially Daniel for your excellent service for making my stay enjoyable!
One problem that we had is a lack of hot water. Almost every day I had a cold shower not because of my desire.