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Sheraton Rio Hotel & Resort – reviews, photos

4.5 of 5
Avenida Niemeyer 121 - Leblon, Rio de Janeiro, State of Rio de Janeiro 22450220 , Brazil
Hotel amenities
Sheraton Rio Hotel & Resort
Ranked #44 of 183 hotels in Rio de Janeiro
3.5 of 5 stars 541 Reviews
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541 reviews from our community

What travellers say about this hotel
  • Pool area(19)
  • Very good(16)
  • Ipanema beach(8)
  • Club lounge(7)
  • Car service(5)
  • Ocean front room(3)
  • Yellow cabs(3)
  • Other starwood(3)
  • Free shuttle(3)
  • Clean and comfortable(3)
Traveller rating
    107
    201
    127
    59
    47
Only show reviews for Family (69) | Couples (145) | Business (115)
Date Rating
Valencia, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Beautiful view of beaches at Leblon and Ipanema”
4 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

We had a beautiful room with a great view of Ipanema. We like the pools and the uncrowded beach. It is an easy 20 minute walk to Ipanema if you want crowds. We ate at the buffet dinner one night and had pizza by the pool the second--a bit expensive, but the food was fine. Too bad the pool closed in the evening. We stayed here before a cruise and am happy we did.

Room Tip: The full ocean view rooms are spectacular, the higher up the better.
See more room tips
  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by Liv2plan for Rio de Janeiro
Ask Liv2plan about Sheraton Rio Hotel & Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabel Santos, Quality Representative at Sheraton Rio Hotel & Resort, responded to this review
10 February 2012
Hello dear Liv2plan,

First of all, thank you very for choosing Sheraton-Rio Hotel & Resort. We appreciate you have taken your time to review about you stay with us.

We would like to thank you for the compliments to the Hotel, we feel delighted to know that we could provide you a great service and exceed your expectations, this certainly is our main goal.

We thank you once more in advanced for your attention and we are looking forward to welcome you back at the Sheraton Rio Hotel & Resort in the future.

Yours sincerely,

Isabel Santos
Quality Representative
isabel.santos@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Top Contributor
58 reviews 58 reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
“Good hotel for a couple of nights”
4 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

We liked the position as it was an easy walk down to Ipanema beach. The rooms were spacious, clean and there was a tremendous view of Ipanema and the statue of Christ.
The food in the bungalow was terrific but we had a very disappointing buffet on the second night. The staff had placed our tables in such a way that once we were seated we could not get out again! This problem was resolved by our tour manager as the staff seemed to be unable to comprehend what the problem was. There were lots of loungers at the poolside.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Joycetalks about Sheraton Rio Hotel & Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabel Santos, Quality Representative at Sheraton Rio Hotel & Resort, responded to this review
10 February 2012
Hello dear Joycetalks,

First of all, we would like to take this opportunity to thank you for choosing Sheraton Rio Hotel & Resort as your destiny and for having taken your valuable time to give your opinion about your stay in Trip Advisor.

We could see in your comments that you experienced some problems in the restaurant. I would like to apologize for any inconvenience this situation may have caused you and thank you for your constructive criticism. That helps us to monitor our performance in order to achieve our outmost goal, the total Guest Satisfaction.

Also, we want to thank you for the compliments to our Hotel. That certainly is a great motivation for us all.

We are looking forward to welcome you back at the Sheraton Rio Hotel & Resort in the future.

Cordially yours,

Isabel Santos
Quality Representative
isabel.santos@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dnipropetrovsk, Ukraine
Senior Contributor
21 reviews 21 reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Do NOT expect this to be a Sheraton”
2 of 5 stars Reviewed 29 January 2012
3
people found this review helpful

This is a mid-tier, worn-down, overpriced tourist hotel from the sixties that should rate three stars and offer rooms for 200usd. Clearly not a status employer, a good half of employees are sub-standard service level, some even do not speak English. Stay out of their restaurants which are horrendous, watch out for room 2505 which is located next to elevator engine and should never be used for guests. The beach is public btw and not the hotel's. Some credit for beach guy, breakfast guy paublo and conference facilities guy who all knew great service.

Concierge especially warned me not to trust tripadvisor (sic!)

  • Stayed January 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by Family_Bjorkman for Rio de Janeiro
Ask Family_Bjorkman about Sheraton Rio Hotel & Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabel Santos, Quality Representative at Sheraton Rio Hotel & Resort, responded to this review
10 February 2012
Hi, dear Family_Bjorkman

First of all, we would like to thank you for choosing Sheraton Rio Hotel & Resort as your destiny and for having taken your time to comment about your stay.

I feel very disappointed to see that your expectations were not met and would like to thank you for you constructive criticism that helps us to monitor ou performance in order to achieve our outmost goal, the total Guest Satisfaction.

Regarding your comments about the language problems experienced during your stay, the Human Resources we will be offering classes here at the Hotel for the employees in order to improve the communication with our guests and be prepared to help our guests more efficiency.

About the infra-structure of the Hotel, we thank you for your feedback and would like to inform that we have a project starting on this year of renovation and refurbishment of the room and structure, in order to make our guests feel more comfortable at our property.

Also, we want to thank you for the compliments to our associates that provided a Sheraton service and made the difference for you, be sure that is a great motivation for us all.

Please let me know if you plans include Rio again, we are looking forward to welcome you back and this time be able to exceed your expectations.

Cordially yours,
Isabel Santos
Quality Representative
Isabel.santos@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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berlin
Senior Reviewer
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Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“okay, but overpriced”
3 of 5 stars Reviewed 28 January 2012

like most hotels in rio, this place is rather overpriced. we paid 330 dollars and didn't feel that this was in appropriate relation to the quality of the hotel. for international standards, the place would rather be a low 4 stars than the 5 stars it flags. the hotel was probably built in the 60s and shows serious signs of wear and tear. the food in the poolside restaurant was absolutely sub-standard. that being said, the location a bit north of leblon with a private beach and the view of the ipanema coastline is very attractive - although a bit remote. all in all, not necessarily a place we would come back to - although we haven't discovered any more attractive and readonably priced alternative either.

  • Stayed January 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask andorbln about Sheraton Rio Hotel & Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabel Santos, Quality Representative at Sheraton Rio Hotel & Resort, responded to this review
10 February 2012
Hello dear andorbin,

First of all, we would like to take this opportunity to thank you for choosing Sheraton Rio Hotel & Resort as your destiny and for having taken your valuable time to comment about your stay.

We are always interested in hearing from our guests, one of our company values is that we succeed only when we meet and exceed the expectations of our guests and I sincerely apologize that we did not do so.

About the infra-structure of the Hotel, we thank you for your feedback and would like to inform that we have a project starting on this year of renovation and refurbishment of the rooms and structure, in order to make our guests feel more comfortable at our property.

With reference to your comments about the service in our restaurant, we guarantee that our Human Resources are together with our Food & Beverage Director, working hard with trainees and reinforcing the standards with our staff.

Also, we want to thank you for the compliments to our Hotel, be sure that certainly is a great motivation for us all.

We are looking forward to welcome you back at the Sheraton Rio Hotel & Resort in the future and provide you a Sheraton service.

Cordially yours,

Isabel Santos
Quality Representative
isabel.santos@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Senior Contributor
25 reviews 25 reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Superb place to rest after a long day of work or to enjoy the beach and the pool for relaxation”
4 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

I stayed here already twice and would say it is my favourite in Rio along with Marriott. This one looses on the location, unless you have to be around Leblon, which makes the location acceptable. The vies are just impressive - sleeping with the sound of the sea and waking up to marvelous sun up is priceless. The newly refurbish rooms are very good and stylish. Unfortunately, it is rather expensively usually not less than 350 us.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask NunoGoogles about Sheraton Rio Hotel & Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabel Santos, Quality Representative at Sheraton Rio Hotel & Resort, responded to this review
10 February 2012
Hello dear NunoGoogles,

We would like to take this opportunity to thank you for choosing Sheraton Rio Hotel & Resort as your destiny and for having taken your valuable time to comment about your stay.

Also, we want to thank you for the compliments to our Hotel. That certainly is the main goal for us all, provide a great stay for our guests.

We are looking forward to welcome you back at the Sheraton Rio Hotel & Resort in the future.

Yours sincerely,

Isabel Santos
Quality Representative
isabel.santos@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Sheraton Rio Hotel & Resort

  • Sheraton Rio Hotel
  • Sheraton Rio De Janeiro
  • Sheraton Rio
  • Rio De Janeiro Sheraton
Address: Avenida Niemeyer 121 - Leblon, Rio de Janeiro, State of Rio de Janeiro 22450220 , Brazil
Price range (per night):* INR13,933 - 21,400

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