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Hotel Santa Teresa - Relais & Chateaux – reviews, photos

5.0 of 5
Rua Almirante Alexandrino 660, Rio de Janeiro, State of Rio de Janeiro 20241-260, Brazil
Hotel amenities
Hotel Santa Teresa - Relais & Chateaux
Ranked #4 of 183 hotels in Rio de Janeiro
4.5 of 5 stars 228 Reviews
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228 reviews from our community

What travellers say about this hotel
  • Pool area(13)
  • Very good(8)
  • Great view(6)
  • Cable car(3)
  • Excellent restaurants(3)
Traveller rating
    147
    49
    15
    10
    7
Only show reviews for Family (22) | Couples (143) | Business (19)
Date Rating
rio de janeiro
1 review
6 helpful votes 6 helpful votes
“a absolut catastrophy”
1 of 5 stars Reviewed 2 February 2012
6
people found this review helpful

I travel 250 days a year and stay in the best hotel of the world. So i booked Hotel Teresa because it is a relais and Chateau Hotel. What you find there is not more than a 3 Star hotel.
The first day I had the maintenance in my Suite to repair and correct all mistakes of the room. Replacing lamps, repairing air condition etc
We were a group of 9 people and had booked 5 rooms. The relation price and what you get for it is absolutely unbelievable.. This hotel is only expensive and nothing more. Even no fitness center is in this hotel.
The so called fantastic restaurant in the hotel has a wine list like in a pizzeria and the service is bad. Overall an very bad experience and I warn everybody to book there. We changed today to Copacabana Palace which is a real leading hotel of the world.

  • Stayed February 2012, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask slsecret about Hotel Santa Teresa - Relais & Chateaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HSTGM, Manager at Hotel Santa Teresa - Relais & Chateaux, responded to this review
28 February 2012
Dear guest,

thank you for your message.
We feel we need to give more information on what actually happened:
Indeed, your comments do not reflect in any way a real opinion on the hotel, but simply an intention to prejudice the establishment and the people who work there.
Tripadvisor is a site of comments and real experience of travelers and should not be used as a mean of commercial blackmail.
You decided to book the hotel and prepaid the reservations.
Then decided to cancel the bookings, after being given more information about the neighborhood, philosophy and rules of conducts at the hotel, and requested full refund. However you were fully aware of the nonrefundable prepayment when confirming the bookings.
You decided to stay at the hotel anyway since you were not able to get the refund but tried to pressure the hotel threatening to use the website Tripadvisor to hurt the hotel´s reputation.
We think this is unacceptable.
In a spirit of revenge, this comment was posted that in no way corresponds to the actual quality of the institution, nor to your personal experience. our restaurant has been chosen as one of the best in Rio, by locals, tourists, newspapers and international food critics alike and you compared to pizzeria....
You state you travel all year long in the best hotels of the world, still you only took the time to review ONE property on trip advisor...
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Brussels, Belgium
Top Contributor
111 reviews 111 reviews
Reviews in 69 cities Reviews in 69 cities
55 helpful votes 55 helpful votes
“Really one of the charming hotel in Rio”
5 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

We were staying after a full discussions between us about the price. Yes it's expensive. But the location is nice, the vieuw is wonderful. The hotel is a oasis in the town. Everything is perfect. Our room was large, nice decoration, up to date. The swimming pool is amazing. The bar have everything that you are waiting for...(nice, confort, menu...) The location is in a area where the tourist feel confortable, not risky (if you respect the limits). Certianly an hotel too consider

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask HDLBruxelles about Hotel Santa Teresa - Relais & Chateaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HSTGM, Director of Sales at Hotel Santa Teresa - Relais & Chateaux, responded to this review
3 February 2012
Dear Guest,

Thank you very much for your kind words on Relais & Châteaux Santa Teresa Hotel, and taking the time to share your experience with other travelers.

Our staff was very happy with your comments.

We all very much look forward to welcoming you back very soon,

Best regards,

Nelly Pager
Director of Sales
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new york
Contributor
18 reviews 18 reviews
Reviews in 14 cities Reviews in 14 cities
73 helpful votes 73 helpful votes
“Boutique elegance”
4 of 5 stars Reviewed 22 January 2012

The hotel is as described by other reviewers - small, intimate, beautifully restored, with impeccable service. The front desk staff are a mine of information on restaurants, clubs, sights, and so on. The only real downside is that the hotel is about a 30 minute walk to the nearest subway, along a road that you would almost certainly not want to take after dark. The alternative is a taxi - for which there was often a 20 minute wait. So if you just want to lie on the beach,this is probably not the place for you. But if you want an elegant and sophisticated home to return to after exploring Rio, and if you are willing to fork out maybe 30 Reais a trip for taxis, then this is the place for you.

  • Stayed December 2011, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask tony10014 about Hotel Santa Teresa - Relais & Chateaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HSTGM, Director of Sales at Hotel Santa Teresa - Relais & Chateaux, responded to this review
2 February 2012
Dear Guest,

Thank you very much for your kind words on Relais & Châteaux Santa Teresa Hotel.
Our front desk staff was very happy with your comments.

We are working on improving our partnership with local taxis, and also we do have a private driver available that can take the guests on tours or to the beach.

We all very much look forward to welcoming you back very soon,

Best regards,

Nelly Pager
Director of Sales
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Warsaw, Poland
1 review
1 helpful vote 1 helpful vote
“Nice experience to remember”
5 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

We stayed in the hotel for 4 days and enjoyed the relaxing atmosphere of the place.
The hotel itself with its building and a garden makes a big difference from hustle and bustle of the beach Rio. The surrundings is more authentic too so you can swing with the Brazilian mood of Santa Teresa. We want to thank you the personnel in the reception who were very helpful- thanks for your patience and undestanding. You could feel the friendly and helpful attutude of the people in the restaurant, in the bar, at the swimming pool and the others too.
We had a beautiful master room into which we were upgraded thus we enjoyed a lot of space with a gorgeous big balcony. It was great! The other rooms we saw were smaller.
All in all, a very nice experience, although expensive as we stayed ther just after New Year.

Room Tip: Pay more and choose bigger rooms. Although it is a lot of money, it is worth. Then you will enjoy yo...
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  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Leszek W about Hotel Santa Teresa - Relais & Chateaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HSTGM, Director of Sales at Hotel Santa Teresa - Relais & Chateaux, responded to this review
2 February 2012
Dear Client:

Thank you for your kind feedback.
I was delighted to read your kind words which I have passed on to my great team here. I was happy to read that you enjoyed your stay and found the Santa Teresa neighborhood to your liking. I do hope you get a chance of a return visit soon to Relais & Châteaux Santa Teresa Hotel.

Warmest regards from sunny Rio!

Nelly Pager
Director of Sales
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London, United Kingdom
1 review
“A Slice of Paradise”
5 of 5 stars Reviewed 18 January 2012

My husband and I had an amazing experience at this hotel where we stayed for three nights during our honeymoon. The ambiance was relaxing, the food fantastic, and the staff very helpful. We enjoyed the stunning panoramic views of Rio, and particularly the gorgeous view of Christ the Redeemer from our spacious hotel room. The design of the hotel is charming and the spa is not to be overlooked. I had an incredible massage, far superior to those I've had before. We recommend this hotel if you're looking for a breath of fresh air in a bustling city.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Christina N about Hotel Santa Teresa - Relais & Chateaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HSTGM, Director of Sales at Hotel Santa Teresa - Relais & Chateaux, responded to this review
2 February 2012
Dear Christina,

We are delighted to know that you enjoyed so much your stay with us and taking the time to share your experience with us. It was an honor for us to have you celebrate your honeymoon at Hotel Santa Teresa.
Our staff was very happy to read your comments, especially our spa tem.
We hope to welcome you again soon in Rio de Janeiro,

Best regards,

Nelly Pager
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hotel Santa Teresa - Relais & Chateaux

  • Santa Teresa Hotel
Address: Rua Almirante Alexandrino 660, Rio de Janeiro, State of Rio de Janeiro 20241-260, Brazil
Price range (per night):* INR17,276 - 30,874

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Hotel Santa Teresa - Relais & Chateaux
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