We stayed in a loft. very comfortable, breakfast and dinner were awesome and the drinks too!
All the employees are very kind, waiters and desk in particular, they also has a beach personal and facilities ant Geriba beach, so you can stay there very safe, and offer surf classes there.
For me five stars.

First, allow me to begin by saying I am a fairly seasoned traveler. My job requires staying in hotels 150-200 nights a year. I don’t know if this establishment is incompetent or just rude. But I don’t really care which is to blame. I was coming to the region for a petroleum trade show. I couldn’t find a room in Macae so I stayed here in Buzio rather than commute from Rio. After a 10 hour flight and a 4-hour drive I was thrilled to arrive so that I could finally shower and rest. But upon arrival I was told a large group arrived from France (several days before) and the hotel was now overbooked. I was in Brazil for the first time, didn’t speak the language and they sold my room…a room I reserved months prior to my arrival.
After raising a fuss they said they had found a place “even nicer than theirs” for me to stay and sent me on my way. My original stay was supposed to be for 6 nights. I drove a short distance to the new hotel. It was not even close to being as nice. The rooms were old and weathered, there was no restaurant, there were no services and it was more expensive. After two days I checked out to head to Rio but the proprietor said he pre-billed my stay and could not return my money. The Serena Hotel couldn’t care less and offered no assistance. I disputed the charges with my credit card for the last hotel and am dealing with that currently. Again I practically live in hotels and have done so for 20 years. I have never been treated worse. I understand that things can happen but there is never an excuse for rudeness and incompetence in a professional business.

This is really a nice place to be in buzios. We got a good promotional rate, something about USD100 per night/couple for one of the best suites. Another couple was traveling with us and they stayed in the "loft" room. As I always try to do, let's put the pro x the cons:

PROS:
Incredible staff, very helpful, always trying to help. Great bar, great barman and also great food. The breakfast was ok, with some highs(free sparkling wine and amazing scrambled eggs) and some lows (not so good juices, old "pao de queijo). The dinner buffet looked great too and had good price. The pool area is also very nice, relaxing and inviting. The bed was very confortable, the linens were of good quality. The free transfer to Rua das Pedras is also a nice touch, same as free wi-fi.

CONS:
As stated before, the pictures of the rooms are a bit deceiving. The Jacuzzi is really, I mean, REALLY small, even for only one person. The bathroom sometimes had a bad re-flux smell, which was not the hotel fault because the hole room was very clean. The TV is flat screen, but got the worst reception I have seen in the last 15 years. They also offer a free massage, but there is not enough rounds for every guest, so I wasn't able to get mine.

The location is very good, in the middle of the right spot of Geribá beach, walkable distance from Ferradurinha beach. The hotel also got a space for children which I didn't use since I got none. I would probably get back if I got the same rate, but wouldn't pay much above it.

what´s ok - nice architecture, nice location, nice service, very nice breakfast, nice atmosphere, nice live music

what´s not ok - the room, needs a facelift, a bed in the floor level, the old closet, the almost broken doors, the cleanliness, the bathroom smell,