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Pestana Angra Hotel – reviews, photos

4.0 of 5
Estrada Vereador Benedito Adelino, 3700 - Centro | Retiro, Angra Dos Reis, State of Rio de Janeiro 23900-000, Brazil
Hotel amenities
Pestana Angra Hotel
Pestana Angra Hotel
Pestana Angra Hotel
Pestana Angra Hotel
Pestana Angra Hotel
Pestana Angra Hotel
Ranked #5 of 11 hotels in Angra Dos Reis
3.5 of 5 stars 66 Reviews
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66 reviews from our community

    Trip type
Traveller rating
    25
    12
    12
    10
    7
Date Rating
Rio de Janeiro, RJ
1 review
9 helpful votes 9 helpful votes
“The worst and most expensive hotel ever”
1 of 5 stars Reviewed 12 March 2011
9
people found this review helpful

I live in Rio de Janeiro with my husband and we went to Hotel Pestana Angra dos Reis for six days, partly to check out what Brazilians call one of the most charming spots of their country, and partly to avoid the throng and the noise of the carnival.

Well, as to throng and noise, there certainly wasn't any of those at Hotel Pestana Angra. While all other hotels in the region were fully booked, Pestana was almost empty and after an hour's stay it became perfectly clear why; the place is extremely expensive (a thousand dollars a night during this period) and does not even qualify as a three-star hotel, let alone the five stars that they claim to possess.

There is no lobby to speak of, only a glorified shack, from which a steep road (take hiking boots and a flashlight even to walk around on the hotel premises) leads to the bungalows, which are no more than shacks, either. Furnished in Ikea style, with a terrace that is both dirty and run down (with a ratty divan, rusty railings, loose floorboards with nails sticking out), a minibar that has nothing more thrilling than water, coke, and beer (and to go to the bar takes another hiking trip or there's room service for a steep percentage on top of the already expensive drinks).

The pool area is average, the beach is nice but the shore literally disappears around 3 in the afternoon because of the tide, and even if the tide is low, it is pretty small.

The gym is the non plus ultra of the place: absolutely nothing works in it; two decrepit treadmills, one ancient stepper, and a stone-age bike, and a rusty machine-complex for the upper body...all for the eyes, as NONE OF THEM actually works. Of course there's no air-conditioning and it was built with an open air concept in mind, so the heat would kill you if you were lucky enough to find anything working in there, anyway.

The restaurant's menu is very very limited and most of the time the dishes are a far cry from what is described on the menu or they are not even available. After three days one doesn't feel like eating at all, especially when thinking of the prices (sixty dollars for a cod main course).

The wine list is just as limited, with almost nothing drinkable by glass, and, by now it goes without saying, very expensive.

The only upside of the place is the friendly although incompetent service; the waiters and waitresses are full of smiles and apologies, probably trained to compensate for the frustrations in this cost-effective manner.

Anyway, I could write a novel about the downsides of this hotel, but what it all boils down to is that I seriously warn anyone to go anywhere near the place.

  • Stayed March 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask AgnesPokol about Pestana Angra Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Contributor
17 reviews 17 reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
“An eclectic mix of potential and disappointment...”
3 of 5 stars Reviewed 9 October 2010
1
person found this review helpful

Check in experience - Bizarre!
Accommodation - we had a "Superior" bungalow; open plan large room with concrete dividing wall to bathroom area; no storage for clothes, open hanging space only. TV with cable, DVD player (various films can be borrowed) and small radio / CD player. "Double" bed was two singles pushed together. Refrigerator immediately behind bed with poor selection of drinks, mostly non-alcoholic.
Smell of damp in room - windowframes rotting in places, with curtains being dirty, mouldly, peeling material, falling off tracks. Bed linen damp first night; A/C remote batteries rusted; lampshades mouldy / dirty.
Poor lighting especially bathroom area
Shower - tepid water only
Service - dirty towels / rubbish left outside room all day, but room was cleaned properly
Food:
Breakfast good
Dinner, poor choice - all nights many options the same, minor variations only
Quality generally adequate but very ordinary and not well presented; served on cold plates and often food not hot; They refused to serve us glasses of wine as "wine served by glass all gone" - not prepared to open something else!
Rapping from Eminem not really great dining music...
Service very slow indeed - no idea why given staff to guest ratio, just appears staff have not had any training! Although the staff were all pleasant.
Grounds etc.: I know it is in the rainforest, but do the grounds have to be just as wild? Just tidying up the garden areas and sweeping the paths would make such a difference.
We counted two bungalows only that could be described as having an "ocean view". The rest have close up views of bush; very close up!
Cushions for sunbeds dirty, very old
Beach area very small - would be impossible to have more than a few guests on beach
Decked areas around bungalows unswept
Sauna (by pool) not operational; Jacuzzi (by pool) half full tepid, dirty, green water
Given that this was the beginning of the season, not the end, you would think that maintenance would have been completed to get resort ready for the season!
All in all, a poor three-star, third-rate experience, not the five-stars promised. Ignore what you see on the website for this Pestana resort - if the rest are like this, heaven help the company. If they are not, well, I would not recommend taking a chance on any other Pestana Hotels as a direct result of bad experience here. Have stayed in better chain motels. Manager needs to realise that he cannot trade on location alone!

  • Stayed September 2010, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask StigB about Pestana Angra Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, Manager at Pestana Angra Hotel, responded to this review
15 December 2010
Dear Sir/Madam,

Thank you for taking the time to register your comments following your stay at the Pestana Angra. We regret your stay did not live up to your expectations and will review all issues in order to take immediate action to improve our service.

Sincerely,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marlow, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Paradise, serenity, beauty - it's all here”
5 of 5 stars Reviewed 17 August 2010

Paradise this hotel certainly was. Great service, beautiful food, room came with a jacuzzi on the balcony and a sauna, extremely comfortable. Great views across the magnificent bay, and a very quiet beach area.
Fantastic stay here, will definately visit again.

  • Stayed July 2010, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Gentle_Giant_10 about Pestana Angra Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, Manager at Pestana Angra Hotel, responded to this review
15 December 2010
Dear Sir/Madam,

Thank you very much for taking the time to write on your experience at the Pestana Angra. We are delighted that our service met your expectations and look forward to greeting you again in the near future!

Sincerely,

The Management
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London, United Kingdom
1 review
“Absolutely Loved it! Location and service were great.”
5 of 5 stars Reviewed 29 July 2010

We were met by the Manager on arrival, and the staff throughout the stay were really friendly and would even come down to the beach to get us drinks.

Our bungalow was spacious and clean with great facilities: sauna, nice big shower, and free wifi.

The food was superb, especially breakfast where the courses just kept coming.

There was a good range of things around for the day time, including free kayaks and canoes, pool, beach, fitness room, library, spa facilities etc.

Overall, the scenery was beautiful and we had a great time and would recommend the place. We were there only for 4 nights, but we couldn't fault anything.

  • Stayed June 2010, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Bob186338 about Pestana Angra Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, Gerente at Pestana Angra Hotel, responded to this review
15 December 2010
Dear Sir/Madam,

Thank you very much for taking the time to write on your experience at the Pestana Angra. We are delighted that our service met your expectations and look forward to greeting you again in the near future!

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
São Paulo
1 review
“Watch out! The worst hotel of Angra, but the most expensive”
1 of 5 stars Reviewed 7 April 2010

Breakfast with many bees. To go your room you need climb a hill. The services of reception is totally bad

  • Stayed April 2010, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask DPagliusi about Pestana Angra Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, Manager at Pestana Angra Hotel, responded to this review
15 December 2010
Dear Sir/Madam,

Thank you for taking the time to register your comments following your stay at the Pestana Angra. We regret your stay did not live up to your expectations and will review all issues in order to take immediate action to improve our service.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Pestana Angra Hotel

  • Pestana Angra Dos Reis
Address: Estrada Vereador Benedito Adelino, 3700 - Centro | Retiro, Angra Dos Reis, State of Rio de Janeiro 23900-000, Brazil
Price range (per night):* INR13,041 - 19,171

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