The hotel is located one and a half hours drive from the Recife Airport. I had high hopes for Enotel that quickly diminished after check-in. There are only around 2 staff members that speak fluent English, which makes basic communication very difficult. It appears this is a family vacation spot for Brazilians so English language rare and simply not a priority. Upon entering our room I was shocked discovered what the owners of the hotel considered to be “the best room in their “5 Star” hotel". The decor is drab and dated; our bed linens were stained. I noticed a lot of mold in the bathroom and grease stains on the bathroom walls; paint repairs were completed on a patchwork basis. Based on the mold alone, I immediately requested a room change--I was told that the hotel was fully booked and there were no other rooms available--we were stuck for the entire trip. The hotel lacked the basic essentials of a 5 star hotel: basic furniture (not exquisite), lumpy bed, no room service, no plush white towels (grey instead and only 4 per room, no robes or slippers, rough grey bed sheets, no in-room gratis Wi-Fi, no mini bar, no evening turn down service. The hotel is all inclusive so you must book your evening meal seating from 8:30 -10:00 a.m. (most people sleep during this time when on vacation) or you are relegated to a crowded, sloppy buffet restaurant. In order to use the hotel computer you must pay for an Internet code which costs about $16!!! Also, there are no printers so you cannot print out your boarding pass. There is Wi-Fi available only in the bar area, but it is so slow -- I just gave up. On two occasions, I called reception 5 times to try and book wake-up calls to no avail--thank God for my IPod! The hotel is very expensive--I purchased some soap which was around $25 a bar--I am still recovering from the shock!! The owners of the hotel need to visit NYC, Toronto, London or Paris to compare their “5 Star” hotel to 5 star hotels in those cities--I know what to expect at 5 star hotels and this did not measure up in any way, shape or form---only in the price which is utterly shocking. North American budget hotels deliver better quality, service and value.
- Enotel Porto Galinhas De
- Enotel Porto Galinhas Hotel
