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Enotel Resort & SPA - Porto de Galinhas – reviews, photos

4.0 of 5
Rodovia PE-09 | Gleba 6 BA, Porto de Galinhas, State of Pernambuco, Brazil
Hotel amenities
Enotel Resort & SPA - Porto de Galinhas
3.5 of 5 stars 125 Reviews
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125 reviews from our community

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Traveller rating
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Date Rating
Toronto, Canada
Senior Contributor
27 reviews 27 reviews
Reviews in 13 cities Reviews in 13 cities
42 helpful votes 42 helpful votes
“Two Star Hotel at Five Star Prices!!!!”
2 of 5 stars Reviewed 18 September 2011
3
people found this review helpful

The hotel is located one and a half hours drive from the Recife Airport. I had high hopes for Enotel that quickly diminished after check-in. There are only around 2 staff members that speak fluent English, which makes basic communication very difficult. It appears this is a family vacation spot for Brazilians so English language rare and simply not a priority. Upon entering our room I was shocked discovered what the owners of the hotel considered to be “the best room in their “5 Star” hotel". The decor is drab and dated; our bed linens were stained. I noticed a lot of mold in the bathroom and grease stains on the bathroom walls; paint repairs were completed on a patchwork basis. Based on the mold alone, I immediately requested a room change--I was told that the hotel was fully booked and there were no other rooms available--we were stuck for the entire trip. The hotel lacked the basic essentials of a 5 star hotel: basic furniture (not exquisite), lumpy bed, no room service, no plush white towels (grey instead and only 4 per room, no robes or slippers, rough grey bed sheets, no in-room gratis Wi-Fi, no mini bar, no evening turn down service. The hotel is all inclusive so you must book your evening meal seating from 8:30 -10:00 a.m. (most people sleep during this time when on vacation) or you are relegated to a crowded, sloppy buffet restaurant. In order to use the hotel computer you must pay for an Internet code which costs about $16!!! Also, there are no printers so you cannot print out your boarding pass. There is Wi-Fi available only in the bar area, but it is so slow -- I just gave up. On two occasions, I called reception 5 times to try and book wake-up calls to no avail--thank God for my IPod! The hotel is very expensive--I purchased some soap which was around $25 a bar--I am still recovering from the shock!! The owners of the hotel need to visit NYC, Toronto, London or Paris to compare their “5 Star” hotel to 5 star hotels in those cities--I know what to expect at 5 star hotels and this did not measure up in any way, shape or form---only in the price which is utterly shocking. North American budget hotels deliver better quality, service and value.

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  • Stayed September 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florianopolis, Brazil
Top Contributor
50 reviews 50 reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
“Beautiful place, bad food and service”
3 of 5 stars Reviewed 12 August 2011 via mobile
2
people found this review helpful

Amazing place, but the food is below average. Friendly but not enough staff to serve. It deserves improvement in many aspects.

  • Stayed August 2011
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Sao Paulo, SP
1 review
3 helpful votes 3 helpful votes
“Poor for the price!!!”
2 of 5 stars Reviewed 13 July 2011
3
people found this review helpful

The hotel is beautiful, great pools, nice gardens, but the service is bad, the thematic restaurants are awful. Internet is not included, the food is average, big rooms but we found mosquitos inside every day. I won´t come back.

  • Stayed July 2011, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Longwood,FL
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Nice place, great view, quite expensive”
3 of 5 stars Reviewed 10 June 2011
4
people found this review helpful

I recently went to this hotel for a conference. The place is nice and very expensive. For an all inclusive hotel, there are something that are not included. The internet is R$20.00 per 24 hrs. Please keep in mind that this hotel is directly on the beach and the humidity is high, the smell of mold in the rooms is very un friendly until you start to run the air conditioners for a while. Service is good and the food is average for all inclusive hotel. The staff is friendly and helpful.

  • Stayed June 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask LAmericaTravlr about Enotel Resort & SPA - Porto de Galinhas
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Belo Horizonte, MG
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Eno Deception !”
1 of 5 stars Reviewed 25 May 2011
5
people found this review helpful

We plan to meet again an excellent resort in Brazil but we were disappointed enough with the Enotel Porto de Galinhas. Initially we installed in a dark and and bad smells room, mold, without ventilation and toilet too dark. Strong smell of garbage in the first floor and in the second floor, near the "Oficina bar". Bed linen with quality very worn. We asked to change room and the next day we were attended by Mr. Paul, who served us well and put us in another apartment previously inspected by me. After inspection and decided not to approve two rooms to stay in third, now in 4th floor. There was no bad smell and the ventilation was better but appeared cockroach. Were found in the hallway. Disability lighting in the hallway. I requested maintenance but after seven days nothing had been done. We were rewarded with a trip to a beach called Praia dos Sheep "by attending a meeting to publicize the hotel. We had to cross a river in a boat called "Marissol" who had no condition and moreover we were discouraged to wear a lifejacket. "The river is shallow" said the pilot of the boat. Terrible experience. The day was rainy and we were practically compelled to do the ride anyway. I think the driver of the car and the driver of the boat would lose money if we gave up. The pools are good and the children loved playing in them. After a difficult book a la carte restaurants, the experience was even worse. No quality of service and meal. Definitely expected much, much more Enotel Porto de Galinhas.

  • Stayed May 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Enotel Resort & SPA - Porto de Galinhas

  • Enotel Porto Galinhas De
  • Enotel Porto Galinhas Hotel
Address: Rodovia PE-09 | Gleba 6 BA, Porto de Galinhas, State of Pernambuco, Brazil
Price range (per night):* INR22,961 - 25,803

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