I stayed here for 1 night 3 years ago and I said to my partner I'd set foot at this hotel again.
I got a big room for us with a great view to the lake because I wanted to have an amazing time in Brasilia. To my surprise when we checked in we noticed they were setting up the grounds for a party. The hotel was chaos. We went out for a wonderful meal and when we came back at 12am, a rave was going on. We couldn't fall asleep until 7am, when we decided to check out, despite calling the manager and saying that was not acceptable. The check out was one of the worst things I've seen. They couldn't find a way to explain to me why they didn't mention anything about the rave when I called to make the reservations, or why they didn't stop the music at 1am or 2 am. The staff was really snobbish, acting like they couldn't care less, and I wonder if that happened because we are a gay couple. They didn't offer anything to make up for what happened. Terrible service. Stay away from this place.
