This is one of the worst hotels I've ever stayed at. This trip to Salvador started all wrong, from the girl at the information desk in the airport pointing us to a scam taxi driver that slept while driving (her boyfriend, he later admitted). Extremely dangerous, and since the airport is a very long ride from downtown Salvador, we were very scared and I even offered to drive the car myself (the man couldn't keep his eyes open to save his life on a busy highway!). What completely baffled us is that the girl was a public employee at the airport!!
OK, we finally got to the hotel alive and (kinda) well. It's very impressive from the outside, tall building, nice entrance, nice hall. Staff... not so much. They all clearly dislike their jobs and couldn't care less about anything, not even chatting. The registration still has to be done in writing on those ancient paper cards. When I asked the receptionist about doing it on the computer, she looked at me as if I had just slain a puppy in front of her (and said nothing else). All she wanted was to talk to her friends on the phone (that clearly wasn't a professional conversation). The staff badmouths the hotel openly.
The elevator was the worst part of the hotel, the scariest ride in my whole life. They need URGENT maintenance, and since they put us on the 21st floor, I simply had to use them, but I went in praying to God it wouldn't fall down (that's the exact sensation it gives you).
The room was good, very clean, spacious, and contrary to what I've read here, they were renovated and the a/c worked fine. The corridor is extremely dark and gloomy, and the major problem is that the a/c machines vibrate so much that we felt it on the beds, walls, and the nonstop noise all night long. It gets really annoying after a while. People also speak very loud and have parties or come back really drunk and noisy in the corridors, but no one seems to mind.
The breakfast is great, great selection, the birds come eat the crumbs on the floor, delicious cakes and typical foods, fantastic. The a la carte restaurant, though, is horrible, expensive, very mediocre food drenched in dende oil (which is extremely strong, you have to get used to it) gave me liver disruptions for a few days afterwards. Service is always very slow, but in these parts of Brazil, that's the absolute rule.
Overall, very disappointing. Needs major rehaul, major staff training. Won't stay again unless it is renovated.
- Sol Victoria Marina Salvador
