The Sol Victoria Marina was recommended to me for a five-day-stay in Salvador from a travel agent in Rio. Despite the negative reviews here I booked the hotel and was looking forward to some relaxed days at the poolside.
The disappointment started when I checked in: No word of welcome, a grumpy female receptionist just asked for "Passport?", then slammed the key on the desk without any further explanation, and a porter showed me the lift.
One lift not working, I made my way up through the gloomy, hot and noisy corridor to my room. In the room I found old bills from the previous guest, a large sticky stain on the desk, an overall old and very worn room. The switch for the a/c didn't work, so I was on my way back to reception.
Another grumpy male receptionist took the key, and with no words of excuse, or any other words, slammed another key on the desk.
Back in the lift, to a higher floor, another dark, hot and noisy corridor, and into the room. Still old and worn, with stains on the bedcover, the a/c switch non-existing. A call to reception (at least this person understood and spoke some words in english to me) revealed that the a/c can be switched on with the large unmarked switch on the old radio-panel next to the ned. Right. So it was either "On" or "Off".
I decided to stay for the night, since it was already late, despite a general feeling of unease.
Next morning I had a closer look around and found that the room in general was in a poor and not very clean state. At 8:30 am massive noises from a drillhamer came from next door, I found that I couldn't flush the toilet, so I started packing the few items I unpacked the night before.
I gave the breakfast a chance, and was not really disappointed, but it was clear: Not another night in this poor place. Upon checkout the key was taken from me and immediately given to a porter to check the minibar - an open mistrust I never ever experienced before, but already reported in numerous reviews. I asked for the manager, since no-one else had any more english skills than required for the most basic questions.
I explained all the points that made me leave after just one night. He apologised for the behaviour of the two receptionists, but not for anything else. He even screwed me with the invoice, which was supposed to be without service charge, as agreed with the travel agent I booked with, but he insisted on this additional 10% charge.
I was completely fed-up with this worst ever hotel I had to stay at, never again. Unless they do some massive refurbishements of the whole place, and train the staff properly, I cannot recommend this hotel at all. There are much nicer places in Salvador, so there is no need to endure this.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC