We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Pestana Bahia Hotel – reviews, photos

4.0 of 5
Rua Fonte do Boi 216 | Rio Vermelho, Salvador, State of Bahia 41940360, Brazil
Hotel amenities
Pestana Bahia Hotel
Pestana Bahia Hotel
Pestana Bahia Hotel
Pestana Bahia Hotel
Pestana Bahia Hotel
Pestana Bahia Hotel
Ranked #43 of 91 hotels in Salvador
3.0 of 5 stars 235 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

235 reviews from our community

What travellers say about this hotel
  • Room service(4)
  • HOT WATER(3)
  • Reception staff(3)
  • Pool area(3)
Traveller rating
    33
    78
    60
    23
    41
Only show reviews for Family (29) | Couples (69) | Business (60)
Date Rating
HongKong
Contributor
16 reviews 16 reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
“Hotel with fantastic views but with horrible service!”
2 of 5 stars Reviewed 29 January 2012

I decided to stay there at last moment and did a walk in. Why I do not know, the front desk staff did everything to make it absolutely clear that I was not welcome. I took them more than half an hour to check me in. They must have a very sophisticated IT system: at a certain point, 3 staff were pointing at the screen and tapping the keyboard. On check out, the bill was not correct and again it took 3 persons and a lot of time to get it right. One of the most incompetent and arrogant front desk staff I have ever come across.
My room was on a high floor and had a fantastic ocean view, absolutely stunning! To Brazilian standard, the room was well decorated and everything worked quite nicely.
The breakfast is mediocre and the coffee quality is substandard for Brazil.
One night, we booked a table at the Pestana Camro covento restaurant, another Pestana hotel in the centre, close to Pelourinho. On arrival,, we were greeted with the same indifference. They did not have our reservation and we even left without ordering. Although the restaurant was empty, they did not care and they were visibly relieved, looking forward to a quiet evening without the nuisance of any guests ordering things.
To summarize, no one cares and I think Pestana has a serious staff problem in Salvador.
Maybe they can get some people over from their well-run hotel in Natal to train the staff.
Shame, Pestana!

  • Stayed December 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask WillemL about Pestana Bahia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, North Carolina
Contributor
11 reviews 11 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great views but not the best location for fun or beach”
3 of 5 stars Reviewed 23 January 2012

This hotel had great views of the ocean but no direct ocean access and was quite a ways from where all the activity in Salvador was happening. I would not choose it again. Front desk service was very slow. The room was nice, very clean and up to date. The pool was nice but hard to see the ocean when you're lying down with all the railing. The restaurant was pretty good. Elevators and hallways were very hot as not air conditioned. However, I did get a great haircut in the salon there.

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask cheriv123 about Pestana Bahia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, General Manager at Pestana Bahia Hotel, responded to this review
11 May 2012
Dear Guest,

We would like to thank you for the feedback reported after your stay at Pestana Bahia.
Your comments were analyzed and steps are being taken to improve our service regarding the receipt and cooling of the areas mentioned.
On your next trip to Salvador, we hope to have you with us again to enjoy a new and positive experience.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan, Italy
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“For a week-end of rest in Salvador, excellent choice”
4 of 5 stars Reviewed 17 January 2012

I have been guested at the Pestana in early August 2009, just for a week-end (Friday to Sunday), at the Lodge (which is the newest part of the hotel, just on the top of the hill.
The Lodge has not "rooms" but real apartments, with an entrance, an American kitchen with a large living room, two bathrooms and a very confortable bedroom.
It is then possible to reach Pelourinho and the main beaches by taxi.
The hotel is like a resort, with a top-class swimming pool dedicated to the solely Lodge (the swimming pool for the hotel is not as good as the Lodge's one).
Thanks to a very gentle attendant it was even possible to personalize the drinks.
There is also a gym-club, which is well equipped and allows a good level of training.
The room service is a very high level one.
Reccomanded.

  • Stayed August 2011, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Ruggero74 about Pestana Bahia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salvador, BA
Senior Contributor
28 reviews 28 reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Pestana Hotel Vs Pestana Lodge”
3 of 5 stars Reviewed 10 January 2012

The older hotel is really embarassing, such a beautiful and well located hotel but no investment has been done. Nowadays the hotel is mostly used for events and congresses, very few rooms have been refurbished and no one can handle carpet in this heat! The Lodge on the other hand is another story. Recently opened it has a beautiful pool, view and the accommodations are very nice. The price is also very steep and the hotel is always pretty much full. A perfect location for those that steer away from the Historical City Centre Pelourinho.

Stayed December 2011, travelled as a couple
Was this review helpful? Yes
See 5 more reviews by SSAGIGI for Salvador
Ask SSAGIGI about Pestana Bahia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, General Manager at Pestana Bahia Hotel, responded to this review
11 May 2012
Dear Guest,

First of all, we would like to thank you for choosing the Pestana Bahia and for the feedback about your last stay.
All your informations about the Pestana Bahia were analyzedand steps are being taken to improve our structure and service.
In your next trip to Salvador, we will be on hand for what is needed.

Cordially,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
boca raton florida
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“"A Complete Disaster "”
1 of 5 stars Reviewed 8 January 2012

Unfortunately, the hotel is in a terrible state of disrepair. The location is excellent for Salvador and that is the only reason I rate this hotel with One star. In January of 2010 I stayed in this hotel for 15 days and the hotel condition and service has worsened significantly since then. The reader can review my previous comments on this site. The rooms are badly in need of remodeling, the carpets need to be changed..The are stains on the walls in both the rooms and the hallway corridors. The towels were like sandpaper. Even though we only stayed two nights each night we had to call for towels as the maid service could not get anything right. The
front desk staff at the reception never smiled or welcomed anybody..They were all sour. Not at all recommended....The rooms were noisy from the point of view of hearing everything is the rooms next door.

Room Tip: Pick a top floor.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by klewis7945 for Salvador
Ask klewis7945 about Pestana Bahia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Salvador hotels

Hotel Casa do Amarelindo
5 of 5 stars
Show Prices ABS:HotelCheckRates-d653336?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Aram Yami Hotel
5 of 5 stars
Show Prices ABS:HotelCheckRates-d939414?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Pestana Convento do Carmo
4 of 5 stars
Show Prices ABS:HotelCheckRates-d589460?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
No photo provided
4 of 5 stars
Show Prices ABS:HotelCheckRates-d1156930?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Villa Bahia
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d673273?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton

Travellers who viewed Pestana Bahia Hotel also viewed

Mercure Salvador Rio Vermelho
4 of 5 stars 237 Reviews
Salvador, BA
Show Prices ABS:HotelCheckRates-d299453?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Hotel Vila Gale Salvador
3.5 of 5 stars 242 Reviews
Salvador, BA
Show Prices ABS:HotelCheckRates-d319067?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Bahia Othon Palace
3.5 of 5 stars 130 Reviews
Salvador, BA
Show Prices ABS:HotelCheckRates-d306815?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 91 hotels in Salvador, ranked by popularity »

Been to Pestana Bahia Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Pestana Bahia Hotel

  • Pestana Bahia Salvador
  • Hotel Pestana Bahia
Address: Rua Fonte do Boi 216 | Rio Vermelho, Salvador, State of Bahia 41940360, Brazil
Price range (per night):* INR5,225 - 10,894

Owners: What's your side of the story?

If you own or manage Pestana Bahia Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Pestana Bahia Hotel
Show the lowest price for this hotel (from our partners)
Show Prices