Akshok Mane is the manager and he used my credit card to buy flights and book hotels (we found out after returning to the US and calling expedia). It's in a dangerous neighborhood for tourists, the rooms are roughtly 3x too expensive for rooms that look like repurposed hostel rooms. The internet doesn't work. The room had windows overlooking the river covered with black canvas/tape and cost us Br$150 for a single night, where a better hotel (10 de julio) cost us $80. In the end, this was a really big tragedy for us because we didn't check tripadvisor first, our credit card got mega scammed, and we ended up feeling terrible once we got home and realized it.

Incidentally, when we asked expedia why they rejected the "Ashok Mane" charge to my bill, they said they'd had problems with him before and now, upon reading tripadvisor, it seems like there really is a history of scamming here. Lucky us.

WHATEVER YOU DO, DON'T STAY HERE!!!!!!We were supposed to stay at this hotel for only one night. We arrived and checked in no problem, they used two credit cards to hold all 8 of our rooms. The problems started we went up to the rooms. First and most important problem, each key opened every room in the hotel. They are still using physical keys, not the new key card things so it wasn't just a magnetic strip issue. One key would open any room! Second problem, the elevator doors would open at random points. Coming back down to inform them of the key issue, we hit the lobby button, the doors opened between the lobby and the first floor...to a concrete wall. We hit the door close button and tried again for the lobby, this time we made it there, the elevator was just like two feet below the floor of the lobby. Lastly, after much discussion with the front desk, we moved to another hotel, and they agreed not to charge anyone's credit cards. We returned from the extended trip and were going over finances, only to discover the two people that left cards to hold the rooms have charges for $1500 from a restaurant in Manaus that doesn't exist! WHATEVER YOU DO, DON'T STAY HERE!!!!!!

The hotel itself can be OK for essential needs, and location is OK, but you can use the safe only from 8 to 17 and you have to trust the staff in the administrative bureau which holds the keys...

WARNING!
Moreover, we hadn't read carefully blogs about Manaus and got ripped-off by these guides, they sold us a package for a jungle tour promising to get us back to Manaus on time for our flight, but nobody showed up and we missed our airplane.

The fact is that that guide approached us IN THE HOTEL ...because he apparently could get in without no control... I mentioned the fact to the young receptionist and she admitted she did not know the guy !!!! How can the hotel staff allow this?

Please help and spread these info.

Terible hotel... find another one