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Novotel Manaus – reviews, photos

3.5 of 5
Av. Mandii, No. 04 | Distrito Industrial, Manaus, State of Amazonas 69075140, Brazil
Hotel amenities
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Ofertas Novotel
Novotel Manaus
Ranked #11 of 32 hotels in Manaus
3.0 of 5 stars 71 Reviews
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71 reviews from our community

    Trip type
Traveller rating
    9
    26
    19
    11
    6
Date Rating
Posted by an Accorhotels.com traveller
Sao Paulo, Brazil
1 review
“NOVOTEL Manaus”
3 of 5 stars Reviewed 13 December 2011

The hotel is confortable, the rooms have a good size.
The price I paid was fair.
The old small TV sets and poor cable selection are not compatible with the hotel category.
I've had problems in connecting to the internet and even though I got all kinds of attention and help from the hotel personnel, the problem was solved only on the second day of my stay.
Overall, for short business trips it is OK.

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juliana Borba, Guest Relations Manager at Novotel Manaus, responded to this review
16 January 2012
Dear Sir,

Thank you for your comments regarding your stay at the Novotel Manaus. It is always important to receive our guests responses in order to continuously improve our services.

We also would like to apologize for not attending all of your expectations. I take this opportunity to inform that we have 55 channels on our cable tv.

Once again we thank you for telling us about your experience, and we hope to see you soon.

Kind regards,

Juliana Borba
Assistant Manager
Novotel Manaus
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Dundee, United Kingdom
Senior Contributor
24 reviews 24 reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Business as usual .....”
4 of 5 stars Reviewed 19 October 2011

I stayed at the Novotel in Manaus as the usual hotel I stay in when travelling there for work was full.
The hotel is basic, but does the job. The rooms like most in Manaus are clean but dated in appearance.

The best feature for me of the hotel is the restaurant, there is plenty variety, with plenty of Brazilian options as you would expect, but it also provides plenty international options as well.

I have subsequently re-visited the Novotel since my first visit and will do so again in the future without hesitation.

  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask DH317 about Novotel Manaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juliana Borba, Guest Relations Manager at Novotel Manaus, responded to this review
16 November 2011
Dear Sir,

We appreciate your comments regarding your stay at the Novotel Manaus. A positive feedback is always a contribution for our continuous improvement.

Once again we thank you for telling us about your experience, and hope to see you soon.

Kind regards,

Juliana Borba
Assistant Manager
Novotel Manaus
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Langley, B.C. Canada
Senior Contributor
33 reviews 33 reviews
Reviews in 25 cities Reviews in 25 cities
45 helpful votes 45 helpful votes
“Good Basic Accommodation”
3 of 5 stars Reviewed 24 September 2011

We spent one night here on our way up the Amazon. The staff were very friendly and helpful. The room was clean and had all the basics including comfortable bed and nice shower. Good air conditioning. Free wifi though reception in the room was poor. Free internet computer in the lobby. Nice buffet breakfast for extra cost. Not much to see in the area but we were just there for the night anyway.

  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juliana Borba, Guest Relations Manager at Novotel Manaus, responded to this review
26 September 2011
We thank you for the comments regarding your stay at the Novotel Manaus. We are sure that feedbacks always serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for letting us know about your experience, and we hope to see you soon.

Kind regards,

Juliana Borba
Assistant Manager
Novotel Manaus
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Boston, MA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Wow. Not good.”
2 of 5 stars Reviewed 10 June 2011
1
person found this review helpful

I don't much enjoy giving bad reviews but this hotel was awful. First off it looks like mental hospital, two: it smelled heavily of mold in every room, three: the beds were hard as a rock and the blankets were absolutely disgusting, four: room service was terrible. I ordered a sandwich and fries, think it would be reasonable? It was 33R and looked like it was a packaged sandwich from an airport terminal and the fries were such a small portion I thought it was a joke. It also took over an hour for it to be delivered to my room. Over all not good.


The air conditioning was on full blast to mask the smell of the mold growing on the ceiling. I changed rooms thinking it was just that room and actually every room I went in had mold on the celing. It looked as if someone had painted over it, thinking it would hide it.


If you want a cheap room, go next door. Cheaper and probably better.

Room Tip: There isnt any
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  • Stayed June 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juliana Borba, Guest Relations Manager at Novotel Manaus, responded to this review
9 September 2011
I appreciate your comments regarding your stay at the Novotel Manaus and apologize for not attending all your expectations. I'd also like to inform that we are planning on a refurbishment in the near future and hope to have the opportunity to better serve you in another oppportunity.
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  • Stayed April 2011, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Juliana Borba, Guest Relations Manager at Novotel Manaus, responded to this review
9 September 2011
Thank you for taking the time to tell us about your experience and I am sorry that some of your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is our hope that you will give us the opportunity to better serve you in the near future.
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Additional Information about Novotel Manaus

  • Manaus Novotel
Address: Av. Mandii, No. 04 | Distrito Industrial, Manaus, State of Amazonas 69075140, Brazil
Price range (per night):* INR4,947 - 7,059

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