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Novotel Manaus – reviews, photos

3.5 of 5
Av. Mandii, No. 04 | Distrito Industrial, Manaus, State of Amazonas 69075140, Brazil
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Ofertas Novotel
Novotel Manaus
Ranked #11 of 32 hotels in Manaus
3.0 of 5 stars 71 Reviews
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71 reviews from our community

    Trip type
Traveller rating
    9
    26
    19
    11
    6
Date Rating
Zurich, Switzerland
1 review
“VELHO HOTEL not NOVOTEL”
1 of 5 stars Reviewed 4 April 2011

I know this Hotel since 11 years. Nothing has been reformed or done. They only thing which has changed is the price. It is more expensive each time I go there. This time I had to change the room 2 times > 1st Air con not ok, 2nd Safe not ok, 3rd TV not ok, finally I even broke the regulator for the shower. The management should be changed asap. I think the money for repair from ACCOR goes in their pockets. JUST POOR!!!

  • Stayed March 2011, travelled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Halfisafato76 about Novotel Manaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juliana Borba, Guest Relations Manager at Novotel Manaus, responded to this review
9 September 2011
Thank you for your comments about the Novotel Manaus. I am sorry for not attending all your expectations and for the problems you've experienced during your stay. I'd also like to inform that we are planning on a refurbishment in the near future and I hope to have you with us again so we can improve our impressions on you about this Novotel and the Novotel brand worldwide.
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Luxembourg City, Luxembourg
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Was it really this terrible ?”
1 of 5 stars Reviewed 23 March 2011

Yes, it was!
Why did we go to Manaus ? This is where our wonderfull journey should have started on the Amazon river. We booked the hotel because it is part of the Novotel chain and could therefore not be bad. What a mistake!
After being on the way for more than 20 hours, we expected to arrive in an oasis of peace and calm, relaxing on the poolside, enjoying the sunny weather.
If only...upon arriving the reception clerk did not even speak a word of English. We got a room on the fifth floor and when opening the door the humid smell slapped us in the face: if we needed proof that the room was really humid, on the wall next to the bed there was a huge mould to proof us right! Welcome to Manaus people.
But, sometimes we are fairly understanding people and cause we'd only stay overnight we didn't mention are grieves...yet.
We put on the airconditioning and surprise surprise, not even 15 minutes later our room was half flooded cause of the leak in the aircon. With a suitecase completely wet and the other ones stacked on the bed, we did went to complain and ask for another room., what we eventually got. Was this one better ? Well, it didn't have mould.
We went out for a short walk just to notice that the side walls of the building where covered with worms...who actually did came out of the walls!
Because the hotel is located away from the center, we had diner in the restaurant. The food is not even worth mentioning, but we had to eat didn't we?
We have travelled different countries over the last ten years, but this is definitely the worst overnight stay ever!
My apologies Novotel, but I actually do not have any positive element to mention.

  • Stayed March 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juliana Borba, Guest Relations Manager at Novotel Manaus, responded to this review
12 September 2011
Thank you for your comments referring to your stay at the Novotel Manaus and we are sorry that your experience did not meet your expectations.

At Novotel, we strive to provide a superior service experience, although sometimes we do not seem to achieve it equally.

We'd like to take the chance to inform that we are planning on a refurbishment and we really hope we can better serve you in another oppportunity.

Cordially,

Juliana Borba
Assistant Manager
Novotel Manaus
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Senior Reviewer
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5 helpful votes 5 helpful votes
“Disgusting hotel”
1 of 5 stars Reviewed 26 February 2011

I was very let down by booking this hotel... Since it was a Novotel hotel, i booked it blindly. But after 30 hours of travelling from India to South America, we landed in this hotel to take our cruise the next day. The hotel had promised us hotel pick up but no car showed up. it was 12 30 in the night and we had to look for a taxi. And then when we reached the hotel, the rooms were what i can call worse than disgusting.... STINKING..... Smelly.... Carpet smell was so bad that beyond our long journey, we didnt get sleep. NOVOTEL is a good chain of hotels and i lost faith in this chain henceforth.

  • Stayed August 2010, travelled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask GOD1975 about Novotel Manaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juliana Borba, Guest Relations Manager at Novotel Manaus, responded to this review
12 September 2011
We appreciate your comments about your stay at the Novotel Manaus and we apologize for not attending all your expectations.

We would like to inform that we do not offer transportation, althought we have partners who can provide that service. We are sorry that the service didn't happen as planned and we'll take better care on choosing our partners for future services.

We thank you again for your feedback and wish to better serve you in another opportunity.

Sincerely,

Juliana Borba
Assistant Manager
Novotel Manaus
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Posted by an Accorhotels.com traveller
Austria
1 review
“Nice and clean, but outside downtown”
5 of 5 stars Reviewed 19 December 2010

Nice hotel with clean and spacious rooms. It is outside downtown, which did not bother us, as we were only staying one night there, before heading for our lodge in the Amazonas.

  • Stayed December 2010, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juliana Borba, Guest Relations Manager at Novotel Manaus, responded to this review
12 September 2011
I appreciate your comments regarding your stay at the Novotel Manaus. It is always a pleasure to receive positive feedback.

I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope to have you again in our hotel.

Sincerely,

Juliana Borba
Assistant Manager
Novotel Manaus
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Sioux Falls, South Dakota
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Comfortable, but rather isolated”
4 of 5 stars Reviewed 17 November 2010

This hotel was comfortable. The staff's English skills were poor. The breakfasts were great and there was a complementary snacks, coffee and rum available for guests. The pool is in a well-kept garden. A live folk group played music on weekend afternoons. Nothing very interesting in easy walking distance, but a mall is within a short taxi ride.

  • Stayed November 2010, travelled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask DakotaWind about Novotel Manaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Novotel Manaus

  • Manaus Novotel
Address: Av. Mandii, No. 04 | Distrito Industrial, Manaus, State of Amazonas 69075140, Brazil
Price range (per night):* INR4,947 - 7,059

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