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Sheraton Oran Hotel & Towers – reviews, photos

5.0 of 5
Route des Falaises Avenue Canastel | Seddikia, Oran, Algeria
Hotel amenities
Sheraton Oran Hotel & Towers
Ranked #7 of 17 hotels in Oran
3.0 of 5 stars 73 Reviews
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73 reviews from our community

    Trip type
Traveller rating
    21
    14
    11
    14
    13
Date Rating
New Delhi, India
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Excellent Service but need more English speaking staff”
4 of 5 stars Reviewed 3 June 2011
2
people found this review helpful

It was a business trip but had a weekend in between. Nice ambience and good service. Due to a confusion, my booking was not preconfirmed and I landed late in the night. But the staff managed it well, even with a broken english and some part of French that I knew, I managed to get a room there that night, else I would be on the streets of Oran.

  • Stayed August 2010, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Bharat1702 about Sheraton Oran Hotel & Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oran_customer, Manager at Sheraton Oran Hotel & Towers, responded to this review
27 July 2011
Dear Bharat170,

We would like to thank you for your comment.

We hope to have the opportunity to welcome you again in our property soon at Sheraton Oran Hotel & Towers.

The Management
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Eance, France
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Dont!”
1 of 5 stars Reviewed 19 May 2011

At the time I stayed it was the only well known hotel chain in the city. I have stayed in Sheraton hotels in various places around the world and never been disappointed, until here.
I stayed for a month at a time for 3 months, but under duress.
The hotel has a very dated feel, the standard of customer service is poor, the lobby in the evenings is full of a certain kind of female clientelle, that all move later on to the nightclub integral in the hotel. Smoking also appears to be complulsary, especially at the table next to me whenever I had my breakfast.
The rooms are large, the breakfast is very good, there is internet in the rooms at a price and some rooms have a good view out to the see.

  • Stayed August 2010, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Bobleponge216 about Sheraton Oran Hotel & Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oran_customer, Manager at Sheraton Oran Hotel & Towers, responded to this review
27 July 2011
Dear Boblepong,

First of all we would like to thank you for your comments. They are highly appreciated and will help us improve our quality of service.

We are looking forward to welcoming you again at Sheraton Oran Hotel & Towers soon.


Sincerely,


The Management
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3 helpful votes 3 helpful votes
“Excellent”
4 of 5 stars Reviewed 16 February 2011
3
people found this review helpful

We had a great experience staying at the Sheraton in Oran. The kids had a blast, the pools were always super clean, the hotel is wonderful, the food is decent..overall excellent.. I will be back in summer 2011 and I would only hope the cost would go down a little.

  • Stayed August 2010, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask ktlem about Sheraton Oran Hotel & Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oran_customer, General Manager at Sheraton Oran Hotel & Towers, responded to this review
31 March 2011
We would like to thank you for your comment and loyalty towards Sheraton Oran Hotel & Towers
We hope to have the opportunity to welcome you again in our property soon.
For your future stays, please do not hesitate to contact us in order to benefit from the best available rate.

General Management
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Paris, France
Senior Contributor
31 reviews 31 reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“Fine for its convenience but could be improved”
4 of 5 stars Reviewed 4 August 2010
1
person found this review helpful

The building itself is impressing considering the surroundings as Oran is a quite run down and poor city. Room was good (international) Sheraton standard though housekeeping was a little so and so with consistency and hardly spoke any English (or French). Had a classic king size bed room; very good matress; request a sea view high up. Restaurants... avoid the brasserie Canastel unless you just want a simple snack, the "fine dining" on top floor valued for its setting and dinner was fine. Not much of a wine selection (pricy) but local beer tastes just fine. Simple breakfast room service took forever, around 40 minutes, to arrive. The crowd at the in-house (expensive and lively) night club was unique in its local mix...
Overall Staff not extremely friendly, with few exceptions as the charming PR manager I chatted with at reception.
And hallo, who charges for internet access today...?

  • Stayed May 2010, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask MagnusBvi about Sheraton Oran Hotel & Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oran_customer, Manager at Sheraton Oran Hotel & Towers, responded to this review
27 September 2010
Thank you for staying with us at the Sheraton Oran. your comments was hightly appreciated and constructive for future enhancements.

waiting to see you again in the near future in your hotel.

Sincerely,
Hotel Management.
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Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Service”
5 of 5 stars Reviewed 7 January 2010
2
people found this review helpful

Due to ill handled luggage at CDG Paris I arrived with only my computer. Sheraton did not only provide necessary toilette equipment. They took a copy of lost luggage documentation and did not give up until my bag arrived at Oran, where they picked it up and brought to the hotel and delivered up to my room. They most definitely live up to their five stars!!!

Stayed January 2010, travelled on business
Was this review helpful? Yes
Ask rickitick about Sheraton Oran Hotel & Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oran_customer, Manager at Sheraton Oran Hotel & Towers, responded to this review
27 September 2010
Dear Guest;

We were very happy to hear that you had a wonderful stay with us at the Sheraton Oran. It was really nice to read that our staff exceeded your expectations. They work exceptionally hard to make every guest feel special. Thank you so much for staying with us and we hope to see you in the near future.

Sincerely,
Hotel Management.
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Additional Information about Sheraton Oran Hotel & Towers

  • Sheraton Oran Hotel
  • Sheraton Oran
  • Oran Sheraton
Address: Route des Falaises Avenue Canastel | Seddikia, Oran, Algeria
Price range (per night):* INR9,226 - 12,895

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