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BEST WESTERN PLUS Peppertree Auburn Inn – reviews, photos

401 8th Street SW, Auburn, WA 98001-5901
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BEST WESTERN PLUS Peppertree Auburn Inn
Ranked #2 of 7 hotels in Auburn
4.0 of 5 stars 63 Reviews
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63 reviews from our community

    Trip type
Traveller rating
    28
    18
    5
    9
    3
Date Rating
Kent
1 review
2 helpful votes 2 helpful votes
“Never stay here!!!!”
1 of 5 stars Reviewed 5 December 2011
2
people found this review helpful

I will never stay here or recommend this hotel. My cousin and i stayed here this past weekend on Dec 3 and let start by telling you I have never stayed at a hotel where their employees are allowed to use the pool and Drink while guest are present. The reason I know he is an employee was because the gentleman helped me saturday morning at the desk. The gals at the front desk were wonderful throught my stay. The fridge did not work in my room and when I asked for maintenance to take care of it, it never got done and with the train noise it is impossible to get a good nights rest. I will not recommend this hotel ever.

  • Stayed December 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Shannon J about BEST WESTERN PLUS Peppertree Auburn Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Khara Nixon, Manager at BEST WESTERN PLUS Peppertree Auburn Inn, responded to this review
11 January 2012
We do not tolerate this kind of behavior at all. Employees are never allowed to use any of our facilities. I did review the cameras in the pool area just to make sure. Thank you for bringing these issues to my attention. I really appreciate you looking out for us. Thank you again.

Khara
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salem, oregon
Senior Contributor
30 reviews 30 reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
“BEST Best Western I have ever stayed!”
5 of 5 stars Reviewed 19 November 2011

I was so happy when I entered the foyer of this Best Western! Excellent service at Front Desk by two female employees. I just upped my status and was given a special treat when checking in. Also, there were free nachos and burritos for dinner and free beer as well! My room was amazing. I had a king-size bed that was so super comfortable, a flat screen tv, a beautiful vanity with makeup mirror, a little sofa, a huge desk and a buffet with coffee bar, microwave and fridge. I could not have been happier with decor -- it was actually decorated! Beautiful paint on the walls and I felt like I was in a nice studio apartment. The continental breakfast was good too -- make your own waffles or egg sandwiches or burritos. Good coffee and tea selection as well. There is a BBQ restaurant right next door and casino very close. I was there for work so was not able to partake, however.

Room Tip: I was on the second floor and I could hear people above me, but not too bad. I did not hear doors sl...
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  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bexnate about BEST WESTERN PLUS Peppertree Auburn Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Khara Nixon, Manager at BEST WESTERN PLUS Peppertree Auburn Inn, responded to this review
16 December 2011
I absolutely LOVE guests like you!!!!!!! Thank you - Thank you - Thank you!

Khara
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North Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Not sure I'd go back”
2 of 5 stars Reviewed 16 November 2011

On our first night we were kept up all night by the fridge that kept coming on and off every 10 minutes or so and vibrating very loudly. We discovered that it wasn't working the next morning when none of our things were cold. When I asked if we could change rooms as none of us had slept, they explained they didn't have any other rooms, but could change out the fridge.
Looking forward to finally getting a good nights sleep the next night wasn't to be either as someone from the front desk phoned us just before midnight to confirm a wake up call ??? that was never requested by us! Sure hope they finally got the right room and didn't have to wake everyone up at midnight to find it.
Not overly impressed.

  • Stayed November 2011, travelled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Northshore65 about BEST WESTERN PLUS Peppertree Auburn Inn
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Khara Nixon, Manager at BEST WESTERN PLUS Peppertree Auburn Inn, responded to this review
16 December 2011
Thank you for expressing your concerns. We are so very sorry. We will use this review as a training tool to insure this does not happen to future guests.

Khara
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Seattle, Washington
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“"Pleasant Surprise"”
5 of 5 stars Reviewed 21 October 2011

A long time friend and I planned our reunion at this hotel because it was a good halfway point between where we live. Best Western properties are pretty reliable when it comes to clean and comfortable accommodations, but this property was more upscale than I expected it to be. The rooms are large and beautifully appointed with a modern vanity, lovely colors, appealing art and very comfortable beds with plenty of pillows of varying softness or firmness. The staff was friendly and helpful and overall, I was more than satisfied with our stay.

Room Tip: My room faced out of the back of the hotel, which was nice because it was quiet and private.
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  • Stayed October 2011, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask christi4663 about BEST WESTERN PLUS Peppertree Auburn Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Khara Nixon, Manager at BEST WESTERN PLUS Peppertree Auburn Inn, responded to this review
15 December 2011
Wow! Thank you so much. It is so nice of you to take the time to write us such a wonderful review. Thank you again.

Khara
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Wilkeson, Washington
1 review
“Great Hotel”
5 of 5 stars Reviewed 20 October 2011

I stayed the night before my wedding, the room was huge and I was able to get ready with my bridesmaids and have plenty of space. Breakfast was included at the selection for a free breakfast is awesome. Waffles, eggs, make your own breakfast burritos, ham, cheese, salsa, coffee/tea/juice. It was impressive. I left my phone charger when I checked out of the room. I called a few hours later and the girl who answered the phone went up to my room and called me back within 5 minutes to say she had it. I picked it up later in the afternoon and they had it labeled and ready for me. May seem like a small thing but I work in a hotel and I know how many charges fall into a "black hole" and are never returned! The lobby was also decorated with Fall themed decor which was really cute. Overall awesome stay and great service

Room Tip: Book a suite. Huge space!
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  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Alex A about BEST WESTERN PLUS Peppertree Auburn Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Khara Nixon, Manager at BEST WESTERN PLUS Peppertree Auburn Inn, responded to this review
15 December 2011
First of all CONGRATULATIONS!!!!! Thank you so very much for staying with us! I really appreciate your kind review. Thank you again!

Khara Nixon
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Additional Information about BEST WESTERN PLUS Peppertree Auburn Inn

  • Best Western Auburn
  • Auburn Best Western
Address: 401 8th Street SW, Auburn, WA 98001-5901
Price range (per night):* INR6,670 - 7,170

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BEST WESTERN PLUS Peppertree Auburn Inn
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