As platinum SPG members, we spend a lot of time in hotels and have done our fair share of complaining. While this hotel is fine for business and convenient to the Metro and airport, it is an older property. That being said, we were delighted and impressed to receive amazing customer service from both the hotel manager Beth and Ranjit (sp?).
My husband lefta pair of Bose travel headphones i his room and when he called to see if they could be safely retrieved and left at the front desk, we were initially told housekeeping was in a meeting andit would be some time before anyone could check on it. We called back and asked to speak with someone who could handle the situation immediately. Ranjat was our contact. Within minutes of our conversation, he called back to say he had the earphones and that they would be waiting for us. A while after, i received a call from the hotel manager asking if our
problem had been resolved.. and yet another follow up call this afternoon from Ranjat telling
me that my husband had picked up the earphones. They were kind enough to offer to run a shuttle for him to get to the airport.

I haven't seen customer service like this in a long time. It was much appreciated!

I have been staying at this hotel for years do to it's proximity to the airport and Metro station. The hotel suffers from an indifferent attitude by its staff mainly because the rooms sell themselves. It's location can't be beat for the business traveler or vacationer.

I am a Platinum member If the Starwood points program, yet I still have problems canceling within 24 hours of arrival. I know this is a trivial point for most people, but for a business traveler it is a huge deal. The hotel has a 24 hour cancellation policy and I recognize that, but for frequent guests, this should be waived with much less hassle.

Overall the place is clean, but the A/C is spotty in sone rooms. The business lounge leaves a lot to be desired and the restaurant is descent. The hotel has a full bar and a descent gym on the top floor.

I recommend this hotel to members of the Starwood program, but to all others-the Hilton Crystal City is the better choice.

Be well fellow travelers!

I thoroughly enjoyed the hotel. I called from the airport and spoke with Brian who informed me the shuttle would be arriving momentarily and would bring me directly to the hotel. He made me feel welcomed. When I arrived Ranjit was extremely professional and gracious. Throughout my stay he has continued to answer any questions or concerns. America cleaned my room in a timely manner and was attentive to my requests. Location of the hotel is so convenient and the staff was great. I wouldn't hesitate to return.

The hotel is OK, we were not impressed with it at all, people working there were friendly, but the rooms were not nice, we couldn't sleep that night cause it was so noisy, you could hear toilets flashing from the floor above us, you could hear people talking everywhere.
My bed comforter had food stains and the carpet was wet. We arrived there late night and we were so tired to change rooms. anhh I was forgetting there was a dog barking all night