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DoubleTree by Hilton - Washington DC - Crystal City – reviews, photos

3.5 of 5
300 Army Navy Drive, Arlington, VA 22202-2891
Hotel amenities
DoubleTree by Hilton - Washington DC - Crystal City
Ranked #34 of 50 hotels in Arlington
3.5 of 5 stars 348 Reviews
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348 reviews from our community

What travellers say about this hotel
  • North tower(15)
  • Great view(10)
  • Friendly and helpful(9)
  • Very nice(9)
  • Front desk staff(6)
  • DC area(6)
  • Complimentary shuttle(5)
  • Free shuttle(5)
  • Top floor(5)
  • Next morning(4)
Traveller rating
    86
    115
    79
    41
    27
Only show reviews for Family (68) | Couples (56) | Business (138)
Date Rating
connecticut
Senior Contributor
22 reviews 22 reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
“FANTASTIC Hotel!”
5 of 5 stars Reviewed 6 February 2012

First off, I stayed here as part of the JSA event. When we first got to the hotel, I could not believe it was so close to the Pentagon City Mall and Metro station! The rooms were SPOTLESS and very comfortable. The staff could not have been nicer and was patient with all of us. Yes, there is construction going on but not at night and it does not interrupt anything. This meetup was very great, mainly in part by the Double Tree Crystal City. I URGE you to stay here!

  • Stayed February 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask vwporsche1996 about DoubleTree by Hilton - Washington DC - Crystal City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeCrystal, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review
9 February 2012
Thank you for the review. I am so glad to read that you had such a positive stay. Thank you for mentioning that the renovation was not impactful as we are doing everything we can to minimize the effect this construction has on our guests.

I agree, the location is great. The Pentagon City Metro Station and Pentagon City Fashion Centre Mall is only 3 walkable blocks away. However, if a guest chooses not to walk, our shuttle drops/picks up every half hour.

Thank you again for the positive review. It is so nice to see you had such a great stay and I hope you will come back soon. As always, I invite anyone reading this to contact me directly anytime.

Happy travels -

Kevin B. Feldman
703-416-3846
kevin.feldman@hilton.com
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Elgin, SC
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Pardon the contruction”
4 of 5 stars Reviewed 3 February 2012
3
people found this review helpful

Great location, walking distance to Pentagon, 2 metro stops, Pentagon City Center Mall. I've stayed here before and find the north/south tower with different level access to the lobbies a little confusing. You have to know which tower you are in and then find the right elevator, doesn't sound hard, just a pain. Parking is expensive, but the going rate. The rotating restaurant is a great place to have desert and see DC. I stated in a remodeled room and was very pleased. During the construction the breakfast buffet was not available, but order from the menu. Food was good, again, expensive, but going rate for this kind of hotel in DC. Once the remodeling is done, this will be a great place to stay again.

Room Tip: Ask for a room with a view or you'll be staring at the nearby apartment complex.
See more room tips
  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeCrystal, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review
6 February 2012
Thank you for the review. We appreciate you staying with us during the renovation and hope you did not find it too impactful as we are trying our best to minimize the impact felt by our guests. I understand why it can be confusing to know which elevators to use to get to your room (depending on the tower you are in) and while we do have many directional signs up now, we plan on having even more clear signage when the renovation is complete so this will not be as confusing. Also keep in mind, when the front desk is moved back up to the upper lobby, it is much easier for the agents to properly point our guests in the right direction.

Thank you for pointing out that while the prices for parking and food may be high, they are in line with area pricing. We do constantly check our rates to make sure they are competitive with the immediate area. I would also like to point out, the prices in Crystal City are cheaper then those found in Washington DC. So why pay more to stay inside the District, when access is so easy from the Doubletree by Hilton Washington DC - Crystal City (the closest VA hotel to DC).

I hope you and everyone reading this response will come to the hotel to see the finished product. We are so excited to have the newest product in the area! Thank you again for your review and as always, I invite anyone reading my responses to contact me anytime.

Happy travels -

Kevin B. Feldman
703-416-3846
kevin.feldman@hilton.com
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Charlottesville, Virginia
Top Contributor
105 reviews 105 reviews
Reviews in 59 cities Reviews in 59 cities
132 helpful votes 132 helpful votes
“Great Stay for a Nicely Renovated Property”
4 of 5 stars Reviewed 10 January 2012
3
people found this review helpful

I stayed here both during renovations and after renovations....what a difference a number of months make...

Stayed here each time for 2 nights, and I couldn't of been more impressed...

The view from the top of the hotel in the Revolviing Restuarant is awesome, you make a 360 degree tour in about 10 minutes...the staff at the restuarant is great, the hotel staff was very prompt, even though they were having computer issues they still kept a smile on their face...

Had a room that faced the Pentagon and Washington Monument...

Make sure to ask for your Breakfast coupons if your a Hilton Diamond Member, I had to both times, because if not, it is a hefty charge for breakfast, I just wanted a banana and bowl of cereal and without coupons it would of been $12.95...they also have a Starbucks coffee in the lobby area as well..

The shuttle is great, there are two different ones..one goes to/from airport & one goes to/from Crystal City Mall (where Metro is located)..very efficient, you can also walk it if you want, about a 10 minute walk, but very safe and nice when you want some exercise...

Would stay there again...

Room Tip: Pay the little extra for a room with a view of Downtown DC....
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  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeCrystal, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review
13 January 2012
Thank you for the review. I am so glad you noticed the great difference the renovation is making. The finished suites & rooms are getting so many great comments. I

I agree, there is no better view of Washington DC then the one offered at the Skydome. It actually takes about 43 minutes to rotate around the room one time, but it seemed like 10 minutes for you because time flies when you are having fun! While it is not a panoramic view like you find the the Skydome, the views offered from our view rooms are really nice. I am so glad you got to experience this.

There are definitely some benefits to being a HHonor member. Depending on your tier you do have the option to have a breakfast as your amenity. It is a nice savings. The shuttle comes in handy this time of year as the 10 minute walk is not so nice, being it is in the 30's outside. However, for those brave enough to endure the cold, the walk is a quick one to the Metro. The shuttle runs on a set schedule to both the Metro and Reagan Airport.

Thank you again for the review and I do hope you return soon. As always, I invite anyone to contact me anytime. I have been hearing from a lot of people that read my responses and it is always welcome & appreciated.

Happy travels -

Kevin B. Feldman
703-416-3846
kevin.feldman@hilton.com
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Buffalo, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Excellent hotel, Excellent value!”
5 of 5 stars Reviewed 5 January 2012

Stayed here with friends while visiting DC. The hotel is beautiful and well maintained. The staff are cordial and eager to help.

The location is good as most of DCs major attractions like the Capitol, Smithsonian museums are just a few miles way.

Overall a memorable stay, quite unbelievable for the price!

  • Stayed December 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask ranjit_kerala about DoubleTree by Hilton - Washington DC - Crystal City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeCrystal, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review
19 January 2012
Thank you for your review. I am so thankful you chose to stay with us. Our staff is really working hard to make each exchange with a guest a positive experience and it is nice to read this was the case with you.

I agree, the location is fantastic. So close to DC without the hassle of being in DC. The Doubletree by Hilton Washington DC - Crystal City is the closest hotel to Washington DC! The Metro is a quick 3 block walk or an even quicker complimentary shuttle ride away.

Thank you again for the review and I hope you return soon. As always, I invite anyone to contact me anytime.

Happy travels -

Kevin B. Feldman
703-416-3846
kevin.feldman@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC
Contributor
16 reviews 16 reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“Beautiful Room with a Beautiful View”
4 of 5 stars Reviewed 28 December 2011
1
person found this review helpful

My son was recently married at the Doubletree Hotel in Crystal City, and the Hotel staff could not have been nicer or more accomodating. We rented a small party room for the ceremony (the Van Buren Room), and we booked a double suite for the newlyweds (and Hospitality suite) on the 12th floor, overlooking the Washington DC skyline. It was beautiful, both the (newly renovated) suites, and the panoramic view of Washington DC from the balcony. The staff treated us like royalty, and the kids had a great experience. I highly recommend this Hotel.

The Skydome restaurant was another matter altogether, but I'll save that for another review.

Room Tip: Get one of the Balcony Suites.
See more room tips
  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by Fellowtraveler72 for Arlington
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeCrystal, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review
5 January 2012
Thank you for your review and congratulations on your son's marriage. I am so glad to read you had an enjoyable experience. The views are spectacular and it is great that you both got to experience them. Our staff loves when guests let us know of special events so we can react properly and make our guests feel special. The response to our newly renovated rooms/suites has been outstanding. They look great and everyone is very pleased with the finished product. In my opinion (unbiased of course) they are the freshest and most well put together rooms/suites in the area.

I am interested to hear about your experience at Skydome and hope you will contact me with some information. While we welcome positive comments we also need to hear any negatives so we can use them to improve. Thank you again for your review.

As always, i invite anyone reading this to contact me anytime. I hope you all have had an excellent start to 2012!

Happy travels -

Kevin B. Feldman
703-416-3846
kevin.feldman@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about DoubleTree by Hilton - Washington DC - Crystal City

  • Doubletree Hotel Arlington
  • Doubletree Crystal City National Airport
  • Doubletree Hotel Crystal City
Address: 300 Army Navy Drive, Arlington, VA 22202-2891
Price range (per night):* INR5,447 - 15,007

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