I just stayed at the Comfort Inn in Pentagon City, Arlington, Virginia. It was the worst stay I've ever had a motel. Considering how nice the surrounding area is. First of all, the location is horrible for a hotel. The area is residential and there are no restaurants or stores within walking distance. You are dependent upon the hotel shuttle and/or a taxi. Taxi's are not readily available unless you call for one a long time in advance. The hotel is rundown and in desparate need of a rennovation. My room wasn't horrible, but the wallpaper had clearly been glued back on and the dirt was unbelievable. Dirty hand prints were left on door jams and walls. But the kicker for me was the cockroaches that were in my room. I contacted the front desk, they put me on hold for several minutes and said they would send up a maintenance man. After 20 minutes he came in and look where I had last saw the roaches and told me he didn't see anything so he couldn't do anything. I guess he planned on just killing them for me and not taking any real action. I know I was not the only one who had roaches, I heard the same complaint from several people. No apology or anything. Unfortunately, I couldn't move to another hotel because everything was booked.
This was the worst experience in a hotel, err, motel I've ever experienced. If you have to stay in that area, check into the Best Western on the same property, apparently it's very clean and updated. Doesn't look it on the outside, but it's nice inside.
Room Tip: Don't stay there unless you're open to bringing home some unwanted stow-aways.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 October 2011
Dear GinaS1107, Thank you for taking the time and consideration to let us know about the circumstances surrounding your recent visit to Comfort Inn. Please accept our sincerest apologies for any inconsistencies in service you experienced during your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC