I've stayed here twice. These guys are still doing repairs from a two month old earthquake. Thats a red flag. They need a tv across from the desk because when I have to wait for the front desk clerk to finish writing a sentence in her homework so I can check in, that's inexcusable. What's down right disturbing is that she had her top button on her shirt undone, umm your not maintnence, a cook, or doing manual labor little girl. Manager where are you? My room was extremely small and had no mini fridge. I would have hopped back on the metro and went further up to Crystal City, if I would have known they were going to put me in an apartment size bedroom.They do have wifi. I went to explore the hotel. I found a gift shop (small souvenior items) and a restaurant (cafe) on the first floor. That would have been nice to know at check in as I was starving. The restaurant was staffed by two cooks. They were laughing and having a good time almost as if they were working for the pleasure of it. The one with the braids struck up a good conversation with me and the one with the tattoo on his arm was super cute with his afro, if I was 10 years younger... The teriyaki wings were excellent, they had some kind of special spice on them, I tasted rosemary! The pizza was good (needs something special like the wings). The outdoor pool is closed for the season. Check out was painless. Overall the only things enjoyable were the food,the bed and the smooth checkout. I will be staying in Crystal City area from now on, hey its only $30 more.
Room Tip: Get a hotel around the Crystal City metro instead.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 November 2011
Thank you so much for staying with us, both times, and for taking the time to write a review about your experience at our hotel as we truly value your input as we work to improve our guest experience. Please accept my apologies for the problems you experienced and my thanks for your positive comments about our restaurant staff and the desk staff a check out.
I certainly understand your concerns about the time it is taking to resolve the earthquake damage issues at our hotel. The good news is that we had no structural damage from the earthquake. The bad is that a water pipe popped loose on the top floor of our hotel and we had water damage in three rooms on every floor from the water draining out of our hotel and a section of wall on one side of the hallways on our top five floors was damaged. The delay in completing the finish work is due to the time to get finish materials. With the current economy, our suppliers of carpet and wall vinyl are taking months rather than weeks to deliver. We ordered the wall vinyl to recover the walls in the damaged corridors just a few days after the earthquake, it is not shipping until November 15th. We repaired the dry wall and painted the repaired walls white but that is all we could until materials arrive. Unfortunataly we cannot go to a local store and purchase whatever is available as we are required to use specific materials required by our franchise company.
While we encourage our employees who are students to continue their education, not while they are at work. Our Front Office Manager and I had a discussion with the clerk who checked you into our hotel to to be sure she understands her job is customer service and nothing else.
We are sorry that you have decided to seek another hotel on your next trip to our area. You noted that your room was small, but we have a variety of rooms from singgle rooms to one bedroom suites. If you decide to try us again please contact me directly and I will be happy to offer you one of our one bedroom suites at a standard room price to help make up for your past experience.
Again, thank you for staying with us and taking the time to let us know about the problems with your last stay. I do hope we will see you in the future.
Scott McEwan
General Manager
Comfort Inn & Suites
Alexandria, VA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC