Met upon arrival by Hazel, in a frenzy of instructions and notifications of things she was NOT able to do for us - serve us dinner that night, put us in the room we requested, or present us with our Barter Theater tickets. She actually admitted they FORGOT WE WERE COMING! (We had a reservation confirmation for a package deal for 2 nights, a dinner, and theater tickets weeks in advance.) Awful greeting for first time weary travelers!!! We felt like a total inconvenience. Not to mention she shouted most of the time because the TV she was watching was turned up extremely loud. This TV could later be heard in the second floor bedroom. Very annoying.

The new room she put us in had immediate problems. This began the role of my husband having to play handyman - when we were supposed to be on vacation! The toilet didn't flush (figured out the broken chain could not be immediately fixed) and the sink did not have hot water- my husband had to fix that. We told Hazel about the broken toilet and then were rudely led to another room since this room was unusable. Hazel made it a point to inform us of the exact price and how much extra this other room was costing her. She also went on to complain about her housekeeper and even previous guests! A good business owner should never be saying such things to their customers!

The room we were now given was extremely cold. There were obvious differences in room temperatures throughout this inn. This is either a mechanical or financial issue that the owners need to deal with and fix. As we proceeded to head out for dinner and to the theater, we asked Hazel if she could get the fireplace working in our room because it was very cold. She began to inform us (as she did several other times later on as well), that she has a bad wrist and that her husband had knee surgery and she only might be able to help us with the fireplace "if we didn't get back too late." In other words, these innkeepers were unable to run their own business at this time due to their limitations and ailments. It would have been more appropriate for them to close their business during this time or hire the appropriate help!

Needless to say, Hazel did not get the heating issue in our room corrected during the 3 1/2 hours she had while we were out. She was in the same spot watching the loud TV when we returned. And once again, it became my husband's duty to get down on his hands and knees and attempt to turn on the fireplace in our room while Hazel shouted out instructions and tried to light the pilot light which she seemed unfamiliar with.

The fireplace did not heat the room at all during the night. My husband and I awoke in the early morning hours, sat up miserably in our coats and hats, agreeing to check out first thing in the morning. To be courteous to the owners, we waited until we heard Hazel was up (we never did see her husband the whole time we were there) and then we checked out of this place after politely expressing our discomforts with this inn. The final words we got from this bed and breakfast owner were, "IT'S NOT MY FAULT."

We would never go back and would never recommend this B&B. I'd like to sum up my complaints in these two paragraphs:

It is very obvious that this inn needs some TLC, updating, and fixing. The display does not adhere to the true character of the house. It seems as if the owners just bought it and never upkeep it. As already mentioned, the heating issue needs to be addressed. The bathrooms had brass fixtures that were all tarnished and green - very unappealing, not clean. Several light bulbs were burnt out in the final room we got and everything smelled musty. The decor was a mishmash of second hand junk. The towels looked like what we would use for old rags. We noticed two different bugs in the inn. Our wastebasket was lined with an old Walmart bag and the bathroom hand-soap was a 1/4 full bottle from CVS. Overall, things were dingy, dusty and crusty. It made us wonder if the owners ever check the rooms. This is shameful for a bed and breakfast as we were paying for the quaint and comfortable amenities of this particular Historic Home in this historic area which we chose to visit. We were terribly disappointed.

These owners were not prepared for our arrival nor were they able to handle the circumstances that came up due to their physical limitations. Situations came up that required our assistance and this is inappropriate. They were open for business though they seemed to not be ready or able to handle business under their personal situation. Hazel even seemed unfamiliar with how to operate things in the house. Due to their personal situation, they should have implemented a back up plan which could have included hiring a part-time host. Hazel's comment about these circumstances not being her fault leads us to question, then whose fault is it? It certainly wasn't ours, though she made us feel as if we were an intrusion. They are the business owners and hosts. They need to take responsibility of this business they own, have the rooms ready, and keep all things operating well and in good condition, or perhaps it is time for them to retire.