I have stayed at several HI Express hotels in the last few months and I was quite surprised by the Sunset Valley location, but not necessarily in a good way. My room faced the highway and, had I not had ear plugs, it would have been difficult to get any sleep. Furthermore, left to close on their own, the surrounding guest room doors will slam shut - very annoying if you are trying to sleep, watch TV, or get any work done!
The hotel staff was friendly; however, I was required to give my credit card and the room was charged to my card even though my company had called and made a reservation using the company credit card. The director of my company had to make a phone call to the sales executive at the Sunset Valley location and advise him to take the charge off my credit card and put it on my company's credit card - a bit of an annoyance especially when the pending charge remained on my card for several days.
My king suite was spacious and the bed was quite comfortable; however, I have come to expect ammenities such as refrigerators and microwaves from HI Express and this suite had neither.
And the icing on the cake - this HI Express is difficult to find even though it is right on the service road and it also is difficult to get back to if you venture off the property. If you do not know the area, definitely ask someone at the front desk for specific directions on how to return to the hotel.

In short, this was a below average suite hotel room with a major service issue. Booked via my employer, I found the hotel to be a somewhat tired suite hotel - not comparable to the Hyatt Place I'd stayed the night before. Good breakfast, but there are better options. My service issue was a miscommunication about shipping an item left in the room that was mistakenly (I had explicitly stated that it should be shipped using the least expensive method) shipped overnight at a charge of $125. This was more than the cost of the hotel and near the value of the item. I mentioned the mistake in a phone call to management and was not offered any redress or explanation. This would have been an easy management fix - more a lesson in how to deal with customers than a critique of this particular hotel or its other service staff.

OK hotel with no surprises. I had a big room with a view on the pool at the back. The airco in my room was big, clunky and noisy which made it hard for me to sleep the first nights. Breakfast was rubbery and the orange juice was awful.
The only high point was an agreeable dinner across the road at BJ's Brewhouse (it was recommended to me by the gentleman at reception.)

My experience at the Holiday Inn Express was a blessing. The night I checked in with my family, it was an unexpected stay. The original hotel that I had reservations with was inadequate and I needed to find a place without delay. I telephoned Sunset Valley, Holiday Inn Express and spoke to a very polite, gentleman, named Mark Molina who truly impressed. He answered the phone with such expertise, that he simply expressed what the Inn had to offer w/o any requests. The King on the Inn politely offered service immediately that saved the day. I rushed right over to the Inn and was ready for my stay. The service I received was so excellent that I extended for 8 more days; and all the days were so incredible in many different ways. Everyday I looked forward to seeing the King of Inn and the rest of the staff who became my beloved friends. I truly enjoyed my stay at the Inn and most of all being treated like a queen. Thank you.
Sincerely,
PC Member Queen P. Twiggs