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Holiday Inn Austin NW Plaza/Arboretum – reviews, photos

3.0 of 5
8901 Business Park Drive, Austin, TX 78759
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Holiday Inn Austin NW Plaza/Arboretum
Holiday Inn Austin NW Plaza/Arboretum
Holiday Inn Austin NW Plaza/Arboretum
Holiday Inn Austin NW Plaza/Arboretum
Holiday Inn Austin NW Plaza/Arboretum
Holiday Inn Austin NW Plaza/Arboretum
Ranked #79 of 186 hotels in Austin
3.5 of 5 stars 85 Reviews
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85 reviews from our community

    Trip type
Traveller rating
    17
    27
    25
    14
    2
Date Rating
Allentown, Pennsylvania
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Just average. Okay.”
3 of 5 stars Reviewed 12 February 2012

I was in Austin for business. First, getting to and from this hotel is a pain. It is hard to find and very complicated due to limited access to the property from the service road that runs alongside the freeway.

The room was okay. Internet was crappy. I was actually blocked by the 3rd party service for using too much bandwidth. Hotel staff could not figure out what was going on. I had to call the internet service. Took nearly an hour. They finally told me I was streaming too many movies. Really? I watched 4 or 5 clips on YouTube posted by a family member. Ridiculous.

The micro-fridge unit was noisy. One phone did not work. Never had a chance to try out the restaurant, but the place looked very spartan. After looking at the restaurant, we decided to go out for breakfast on the one morning we did not have business meetings.

While I did not partake, people really liked the morning coffee bar, complete with gournet syrups and whipped cream. I just had a cup of coffee, and it was rather bland.

The fitness room was the worst. No airflow. Unable to control temperature. Could not use the eliptical because my head kept pushing though the ceiling tiles! The tv did not work. No wipes to clean off/sanitize equipment. I ended up using the treadmill, but I could not increase the incline above 2.5 due to the low ceiling.

Will say that the front desk staff were wonderful and helpful. Very nice. Also, the sports bar in the rear of the hotel made one of the best hamburgers I have ever tasted.

Finally, Holiday Inn, what's with the little pillows? There were four pillows on the bed, two soft and two hard. But the pillows are more like throw pillows, not typical bed pillows. I don't get it.

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Contributor
24 reviews 24 reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
“Comfortable room, eat early...”
4 of 5 stars Reviewed 23 January 2012

Stayed in the single king room and it was spacious and quiet. By the time we got here from the airport the resteraunt was already closed. Nowhere else to eat in immediate area so that was really inconvenient.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Westvalleyproud about Holiday Inn Austin NW Plaza/Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
France
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“An average hotel experience”
3 of 5 stars Reviewed 16 January 2012

The hotel is OK for the price but breakfast can be expensive and is not included in the price per night. Interestingly, the same breakfast on different days was priced differently...

This hotel is not convenient to get to as you have to drive past it and then double back through a neighbourhood, while using your internal compass to guide you.

The room was clean, as was the hotel in general.

The main plus for this hotel is the staff who were all very friendly.

My advice would be to stay at the Embassy Suites across the highway - I will next time I'm in Austin.

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask lgmd2005 about Holiday Inn Austin NW Plaza/Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Senior Contributor
29 reviews 29 reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“quick overnight stay”
4 of 5 stars Reviewed 18 December 2011

I arrived late and left early but room was clean and hotel was as well.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask thefamilythattravels about Holiday Inn Austin NW Plaza/Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Top Contributor
67 reviews 67 reviews
Reviews in 37 cities Reviews in 37 cities
59 helpful votes 59 helpful votes
“Basic Holiday Inn, stay for location only. Staff very friendly and helpful”
3 of 5 stars Reviewed 18 December 2011

The access of the hotel is a bit odd, as you work your way through residential areas to access this hotel near major highway. Amazing it is quiet. Rooms small and clean. The lobby is so small and confining it does not give out a good first impression. The friendly staff works to make this a nice location to stay to greet you. I think I would select another hotel in the area next time.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask daffofils about Holiday Inn Austin NW Plaza/Arboretum
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Additional Information about Holiday Inn Austin NW Plaza/Arboretum

  • Holiday Inn Arboretum
  • Holiday Inn Austin
  • Austin Holiday Inn
Address: 8901 Business Park Drive, Austin, TX 78759
Price range (per night):* INR5,852 - 8,582

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