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Courtyard by Marriott Austin Airport – reviews, photos

3.0 of 5
7809 East Ben White Boulevard, Austin, TX 78741
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Courtyard by Marriott Austin Airport
Courtyard by Marriott Austin Airport
Courtyard by Marriott Austin Airport
Courtyard by Marriott Austin Airport
Courtyard by Marriott Austin Airport
Courtyard by Marriott Austin Airport
Ranked #18 of 186 hotels in Austin
4.0 of 5 stars 65 Reviews
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65 reviews from our community

    Trip type
Traveller rating
    26
    31
    5
    2
    1
Date Rating
Tyler, Texas
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Great Friendly staff”
4 of 5 stars Reviewed 22 December 2011

Most of what I have to say is similar to what others have said.

Saw hotel but missed the Riverside entrance on the first pass. The Hyatt (I think) sign was bigger and I did not expect dual hotel entrance.

On the value rating, I did get an excellent holiday rate. On the other hand, I have been so used to hotels with free hot breakfast buffets that I forgot how expensive a pay buffet can be. $9.95.

Room was fine, but I have come to expect that from Courtyards. TV was in a weird location if trying to view from king bed. But a very minor point.

Clean throughout, as others have noted, excellent staff.

When in the area again I would consider this hotel, but probably eat breakfast at the nearby Waffle House or Dennys. Or else try one of the hotels that includes breakfast.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask PolarBearTx about Courtyard by Marriott Austin Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review
2 February 2012
Hello Guest,

I want to thank you for taking the time to tell others what you think of our hotel. Your feedback is truly valued. We strive to ensure great guest satisfaction with our clean rooms and great Guest Service!
We are sorry you did not get to enjoy our breakfast, but next time you are in the area, I invite you to try our new revamped menu. If you are not pleased, I promise to take care of you personally! We look forward to your visit next time you are in the Austin area.

Thank you
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Radford
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
“Clean and convenient”
5 of 5 stars Reviewed 22 December 2011

This hotel is right down the road from Bergstum Airport and 10 minutes from downtown Austin. Clean, up to date hotel. It's set back from the highway so the first time is a little hard to find, but it is in a cluster of hotels, so just look for them. Breakfast buffet is extra, but reasonable, although basic Marriott fare. Small bar that serves basic food in the evening. Wings and Quesadilla was good.

Room Tip: Ask for a city view room
See more room tips
  • Stayed December 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by RickBeaulieu for Austin
Ask RickBeaulieu about Courtyard by Marriott Austin Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review
2 February 2012
Hello Guest,

Thank you for taking the time to tell others about our hotel. We are happy to hear you had a wonderful experience with our hotel. We are dedicated to ensuring each of our guests' satisfaction. Next time you are in the Austin area, we look forward to your next visit!

Best regards,
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Houston, Texas
Top Contributor
78 reviews 78 reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
“Beat all my expectations”
5 of 5 stars Reviewed 2 December 2011

Seriously, for a hotel in this price range (around 175) this place beat all my expectations. Kind of a wierd access point but you can see if from the highway, East Ben White Blvd., so you just have to wind your way back to the place. But from then on, the staff is great, and very friendly, even the desk accountant at 4am! Then the room is more than enough room with comfortable beds and pillows, and even though near capacity, it was very, very quiet. To quote the former governor of California, "I'll be back!"
Tip - map quest it first to find good directions.

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by irbflyfish for Austin
Ask irbflyfish about Courtyard by Marriott Austin Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review
2 February 2012
Dear Guest,

Thank you for taking the time to tell others about our hotel. We are happy we were able to exceed your expectations while you were in the Austin area. Our team strives to make sure each guest is a happy one. On your next visit to Austin, we are happy to be your host hotel!

Thank you,
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Lenexa, Kansas
1 review
“Customer Service Still Matters and is Recognized by Travelers”
5 of 5 stars Reviewed 31 October 2011

I want to recognize the front desk person at the Courtyard Austin Texas Airport. Her name is Adah and she is was the most professional, friendly ambassador for Marriott that I have met in my 20+ years of business travel. Hang on to her...use her to train others! I also reported this to the general manager at the hotel named Darmesh Bhakta. We should make time to report the positives.

  • Stayed September 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask mcw12345 about Courtyard by Marriott Austin Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review
2 February 2012
Dear Guest,

Thank you for taking the time to express thoughts to other travelers. We are so happy to see you enjoyed your stay. We strive to ensure our team goes above and beyond for every guest. Thank you for recognizing our team member; your positive comments are greatly appreciated. We invite you back next time you are in the Austin area, so we can provide you with our great Texas hospitality again!

Thank you,
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London, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“The hotel is ok. The staff are great.”
4 of 5 stars Reviewed 14 October 2011
1
person found this review helpful

Stayed here whilst working in Austin. The hotel is pretty much standard fare but the staff are what make this place diifferent. They are extremely pleasant and helpful. The front desk staff especially Adiah and Crystal (?) were possibly the friendliest and warmest I have experienced and are a credit to Marriott. Give them a pay rise!

Only downside is the lack of bar and restaurant facilities at the weekend which was a bit of a shame.

It's only 15 minutes drive to downtown Austin.

  • Stayed October 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Lookeypook about Courtyard by Marriott Austin Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review
2 February 2012
Dear Guest,

Thank you for taking the time to tell others about our hotel. Your feedback is appreciated! Our team is dedicated to ensuring each guests’ stay is enjoyable. Thank you for your positive comments regarding our staff. We welcome you back to stay again when you are in the Austin area to experience our Texas hospitality!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Courtyard by Marriott Austin Airport

  • Courtyard Austin Airport
  • Courtyard Austin
  • Austin Courtyard
  • Austin Marriott
Address: 7809 East Ben White Boulevard, Austin, TX 78741
Price range (per night):* INR5,907 - 10,199

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