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Courtyard Austin Downtown/Convention Center – reviews, photos

3.0 of 5
300 E 4th St, Austin, TX 78701
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Courtyard Austin Downtown/Convention Center
Courtyard Austin Downtown/Convention Center
Courtyard Austin Downtown/Convention Center
Courtyard Austin Downtown/Convention Center
Courtyard Austin Downtown/Convention Center
Courtyard Austin Downtown/Convention Center
Ranked #22 of 186 hotels in Austin
4.0 of 5 stars 83 Reviews
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83 reviews from our community

    Trip type
Traveller rating
    29
    41
    7
    4
    2
Date Rating
Los Angeles, California
Senior Contributor
26 reviews 26 reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“This property is a disaster!”
2 of 5 stars Reviewed 3 January 2012
2
people found this review helpful

I stayed here for two nights over the New Year weekend. The hotel staff were clearly unprepared to deal with the situation that weekend. My first mistake was valet parking the car. The staff in valet parking NEVER responded to telephone calls requesting the vehicle. When I went down in person to get the car, I waited about 20 minutes. This happened twice. New Years eve night, I was locked out of my room. Door mechanism did not recognize my key and it took them an hour to get me into my room. I had to be monitoring and following up every few minutes. One staff would tell another to take take of the problem. Of course, it wasn't and I was neglected. This is unacceptable. I'm a Marriott Rewards member and have stayed at many of their properties in three countries. Until now, it has been very good. This experience, however, has soured me on Marriott.

  • Stayed December 2011, travelled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask aru90015 about Courtyard Austin Downtown/Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottAustinDT, Manager at Courtyard Austin Downtown/Convention Center, responded to this review
21 March 2012
aru,
We are turely sorry for the lack of efficiency at the valet and your door problem. We were certainly not ready for the 2011-2012 change that happend with our Key Coding Computers but have learned from the challenges we faced this year. You will also be happy to know we have worked hard with our valet team and as many recent reviews have stated they have been on point. We look forward to the chance to show you the changes we have made.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas-Forthworth
Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Great hotel!”
4 of 5 stars Reviewed 2 January 2012

We were here for a night last week. The hotel is located right in the middle of downtown Austin, which is an absolute positive. We had a high floor room with wonderful views of the city. Walked to Cafe Crepe for breakfast the next morning. Another great plus- there's a Starbucks in the lobby...And plenty of paid parking in the garage downstairs. Couldn't ask for more on a stopover.

Room Tip: Don't take a room on the last floor of the hotel...there was some generator-like sound which was...
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Pony101 about Courtyard Austin Downtown/Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas, USA
Senior Contributor
44 reviews 44 reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Location, friendly and helpful staff, value.”
5 of 5 stars Reviewed 23 December 2011

This place has plenty of good reasons for making it a top choice in Austin hotels. The location is perfect for anything downtown. The staff was eager to please and help with any request. Parking at $27 a day is annoying, but the room value was good. Spacious, clean and updated rooms were reasonably priced and had great skyline views. The leisure or business traveler will appreciate the comfortable rooms and the attached Starbucks was a nice bonus for late nighters.

In room coffee was bad, so Marriott may want to rethink that choice. It was my only disappointment here, so that is pretty high recommendation. Most downtown things were easy walking. Shopping, restaurants, nightlife all were convenient. Our late night cab was only $5.

Overall this was a perfect location and will be a top Austin choice for future trips.

  • Stayed December 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TexasTraveler605 about Courtyard Austin Downtown/Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Haledon, New Jersey
Contributor
14 reviews 14 reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Can't beat the location”
4 of 5 stars Reviewed 2 December 2011 via mobile

Right down the street from 6th. Great sports bar.

  • Stayed November 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Senior Contributor
22 reviews 22 reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Great hotel and staff.”
4 of 5 stars Reviewed 1 December 2011

Nothing but good things to say about this hotel. From the check in process to checkout it was perfect. The room was very clean and modern and great for both sleep and work. The location is great and very central to most of the things you need to do. I enjoyed the full Starbucks located right off the lobby .
This is a hotel I would recommend without reservations.

Room Tip: If you are a light sleeper I would avoid the rooms that face the front of the hotel.
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  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Dalcrew1985 about Courtyard Austin Downtown/Convention Center
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Additional Information about Courtyard Austin Downtown/Convention Center

  • Courtyard Austin Downtown
  • Courtyard Austin
  • Austin Courtyard
  • Austin Marriott
Address: 300 E 4th St, Austin, TX 78701
Price range (per night):* INR13,598 - 21,177

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