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Extended StayAmerica Austin – reviews, photos

2.0 of 5
5100 US Hwy 290 W, Austin, TX 78735
Hotel amenities
Extended StayAmerica Austin
Extended StayAmerica Austin
Extended StayAmerica Austin
Extended StayAmerica Austin
Extended StayAmerica Austin
Extended StayAmerica Austin
Ranked #136 of 186 hotels in Austin
3.0 of 5 stars 13 Reviews
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13 reviews from our community

    Trip type
Traveller rating
    2
    2
    5
    1
    3
Date Rating
Texas
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Infested with ants, not very clean, noisy”
1 of 5 stars Reviewed 25 October 2007

I stayed one night for a short business trip - most hotels in town were booked, this was close and convenient to my workplace. The clientele didn't seem to be the best - marijuana smoke smell in the hallway leading to my room, someone lurking on the stairs when I returned to my room after dinner. Couldn't get to sleep with the noise level (people walking overhead, doors shutting, etc, very thin walls). Took a shower in the morning only to find that the towels and bathroom counter were infested with ants (after I used the towels!). Black mildew visible on sink and red mildew on shower head. Counter in kitchen area had food or some sort of residue (but no ants in that area). Manager was empathetic, very frustrated with her lack of empowerment to resolve the insect problem which she indicated was not limited to my room and that she was trying to resolve the housekeeping problems as well. She gave me a voucher for a free night at any hotel in the chain. I have to give her kudos for trying to placate me, but the experience was disgusting. For a place with no frills and obvious issues, $90 per night is outrageous. I won't stay there again and am not confident that I want to stay anywhere in the chain (using my "free night") if this is indicative of corporate management.

  • Liked — location
  • Disliked — ants, dirt, mildew, noise
  • Stayed October 2007, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask TXTraveler2006 about Extended StayAmerica Austin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Austin, TX
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Love this hotel!”
5 of 5 stars Reviewed 19 January 2006
1
person found this review helpful

I've stayed here about 4 times now and I think it's one of the best extended stay hotels in Austin. The staff is very courteous, the room is always extremely clean, I love that there is a kitchen with a full-size refridgerator, and it's very quiet even though there are about 3 different major roads that intersect there.

  • Stayed January 2006
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SC
Senior Contributor
35 reviews 35 reviews
Reviews in 24 cities Reviews in 24 cities
73 helpful votes 73 helpful votes
“Nice Once You Figure Out How to Get Here”
3 of 5 stars Reviewed 16 May 2005
2
people found this review helpful

This was my second stay here (the previous was a year ago). I stay here because it's just off Hwy 290 West and is the closest decent motel to Dripping Springs where I attend the Legends of Texas Swing Festival.

The suite is clean, the staff is friendly and the price is pretty good. The only down-side is that it is extremely difficult to navigate the roads/exits. I've stayed here several nights over the past two visits and *still* take the wrong exit off the highway in either direction. The roads are very confusing. Call ahead for directions and do not depend on Mapquest to get you there.

  • Stayed May 2005
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Extended StayAmerica Austin

  • Extended Stay America Austin
  • Extended Stay Austin
  • Austin Extended Stay
Address: 5100 US Hwy 290 W, Austin, TX 78735
Price range (per night):* INR4,849 - 6,353

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