My colleagues and I traveled to Austin recently for a conference and stayed at the Holiday Inn Express instead of the conference hotel. We were pleasantly surprised by the friendliness of the staff and the comfortable accommodations. The hotel hosts a nice happy hour each afternoon and serves a full, hot breakfast. It's close to the airport and major freeways in the Austin area. The front desk staff was friendly and made several recommendations about restaurants in the area and made us feel welcome. We're planning to travel to Austin again this winter and are making plans to stay at the Holiday Inn Express.

Although I appropriately cancelled my hotel reservation as required, I was charged nevertheless. Discussions were fruitless. The "day manager" was very rude and unfriendly, her name is Nora Morales. I took this situation up with the national Holiday Inn service center (1 800 621 0555). They advised I call my credit card company to have the charge cancelled or talk to the owner. So I opted for the latter at the time being. I learned that no day manager would be available the next three days and the owner was in California but could be reached anytime at ----------. So I called only to be shocked by the lack of education and social manners expected of a hotel owner. Billy, the owner, claimed he had nothing to do with daily business and could not help. ????? Uhhh ??? In my opinion, this hotel does not deserve the name Holiday Inn. Unfortunately, a few rotten apples always ruin the bunch. At least the credit card company could help. Hope Billy was enjoying California. Do you think he was staying at a Holiday Inn? I wonder.

Be aware of thieves at the hotel. They state they have cameras and security but they do not. Even the crime scene unit and police officer could not find cameras outside. The hotel itself was good and the desk was nice. But when you park right in FRONT of the hotel and someone bashes your window and takes over 500 dollars of stuff. Well just add it up.. almost 1000 when it was said and done, a Saturday down the drain, and it makes the overall stay a bad one! Its funny how they were so nice but not as helpful with the crime that occurred. Get a rental and have them break into that but from what Austin PD told us its a high crime area for hotel vehicle break ins. Of course the hotel wont tell you that and they will put their stupid signs that they are not responsible. I get that but put those signs when you have at least some sort of security for your customers!

The staff was extremely helpful in every way. From the activities in the hotel, to where things were located, & help with business center, etc, They also aided us with recommending restaurants that were close by

Room was very nice, clean, plenty of towels, etc. everything worked and they had all the items they describe would be available, iron, hair dryer, etc.

Location was perfect we needed it close to airport and even though we didn't use it, they had a hotel shuttle service ready and available to take to the airport.

Really enjoyed their breakfast, great selection. Food well prepared and was ready for even early travelers like us.

Great hotel, location, amenities & good value for your money.

I really don't have any complaints about this place. I guess if I would have paid $100 more a night, I could be more critical about petty things like crisp sheets and commode that filled faster and quieter ; however, for the price, it was perfect.