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Suburban Extended Stay Of Austin South – reviews, photos

2501 Interstate Highway 35, Austin, TX 78741 (Formerly Suburban Lodge Of Austin)
Hotel amenities
Suburban Extended Stay Of Austin South
Ranked #150 of 186 hotels in Austin
2.5 of 5 stars 31 Reviews
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31 reviews from our community

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Date Rating
Sumterville, Florida
1 review
“CHARGED ME 400.00 FOR 1 NIGHT THEN HUNG UP ON ME WHEN CONFRONTED!”
1 of 5 stars Reviewed 21 April 2011

CANNOT believe this! I booked on the phone @ choice hotels for 4/20 for 5 nights and reservation was to be paid for the first night ONLY cause it was late arrival, and the hotel location office closes @ 11,and i would not arrive until 3-4AM so i was gonna pay cash 4/21 for the rest of the stay.THIS WAS ALSO NOTED WHEN I MADE THE RESERVATION
Before i even arrived on 4/20 they took it upon themselves to charge 241.45 THEN they said 2 guys show up and they charge me another 155.22, for total 396.67! NO ID, NO credit card, NO Signature!
I find this out the next AM when i go to pay. The next day 4/21 first thing in the AM i confronted and choice was great to work with but Ron --, the area mgr for this location finally calls me back at 2:00 screaming that ists not his problem and that he had every right to chage my card cause 2 guys came in.. Umm, Hello? REALLY?? They showed NO ID, they did not have my credit card, nothing.. Then he HUNG UP on me telling me yeah 2 guys came in and charged the room.. OK girl taveling alone, so 2 guys show up & they charge my card?? DO NOT use this hotel the staff is RUDE, and they dont care AT ALL as long as they can over charge you. Contacted local BBB And consumer affairs as well as local news- UNREAL! to have the upper mgmt hang up on me when confronted because they allowed 400.00 in cahrges with no id, no credit card, no sigatnure and NOT authorized by me? Really? WOW! STAY FAR AWAY from this hotel! they ended up refunding it,**NEVER APOLOGIZED** but will take 3-7 days, so im out 400.00 cause of their screw up and allowing 2 guys so they say, which is hard because we never arrived until 3 AM so how did we show up the night before and walk in and charge the room? Lets ad.. NO ONE showed ANY ID or my credit card, NO ONE signed, they just allowed the hotel staff to OVER charge my card.also to add the 5 days would have been 241.45, so how did they end up charging 241.45 plus another 155.22?? for what? How? WOW! cant say how much this place rips you off!

Room Tip: STAY FAR AWAY! TAKE YOUR MONEY & ARE RUDE!
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  • Stayed April 2011, travelled on business
    • 1 of 5 stars Service
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Ask LMGorskiC about Suburban Extended Stay Of Austin South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lumberton, Texas
1 review
“BED BUGS, STAY AWAY FROM THIS HOTEL!”
1 of 5 stars Reviewed 15 February 2011

My 27 year old son, who is a former Peace Corp Volunteer stayed at this hotel all of one hour before discovering the bed bugs. He has been in many shall we say
'less than clean" places while serving in the Peace Corp, but never was he as horrified as he was with the experience at this hotel. Trust me, this is from a very laid back son who never complains.After traveling all evening he checked into the hotel, took a shower and then went to bed. He was not in the bed very long before he felt something crawling all over him. He turned on the light and could not believe his eyes.Apparently the bugs come out of the mattress when they feel body heat. He said the bugs made a complete outline of his body. He quickly got dressed, loaded up his suitcase and went to the front desk. The front desk man did not appear to be surprised, was rude to him and said he could not refund his money. I have to say the manager did call him the next day and said he would refund his money, but it would take a couple of days before his charges would be taken off his credit card. I have never written an online review, but feel it is my duty to warn others.

  • Stayed February 2011, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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mesquite
Senior Reviewer
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2 helpful votes 2 helpful votes
“It STINKS!!!”
1 of 5 stars Reviewed 23 August 2010

The man that check us in the counter had an earing not polite.We stayed for two days that the second day we requested towels the office said come and get them. Second day came nobody clean the room. This hotel stinks because the hotels provide stoves that everyone is cooking weird foods and you can smell it all over the halls all day long. Don't expect to get any service from this hotel. You have to get it yourself. The only thing they did to the hotel is painted fresh paint to hide their mistakes.

  • Stayed August 2010, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask frigol about Suburban Extended Stay Of Austin South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, TX
Senior Contributor
37 reviews 37 reviews
Reviews in 23 cities Reviews in 23 cities
36 helpful votes 36 helpful votes
“Find a better hotel”
2 of 5 stars Reviewed 22 August 2010

The location for this hotel is good and it looks nice from the outside.

Inside, it was noisy and dirty. Our first room had a half eaten cookie on the counter. The second room was better, but the AC temperature knob was broken and it was freezing in the room. Rather than change rooms again, we put it on vent and lived with it. NOTE: there was a stack of AC units behind the counter so they must be changing them out.

The room itself was OK but needed a thorough cleaning and rehab job. The tile floor had loose tiles. Several steel surfaces showed rust. The bathroom sink had dozens of cigarette burns.

On the good side, the bed was comfy and I like having a kitchen.

  • Stayed August 2010, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monroe, Louisiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“One ways and frontage roads make this place very hard to find.”
3 of 5 stars Reviewed 9 July 2010

Although it was quite hard to find, the staff members were very helpful and accommodations were adequate. We had to circle around for about 20 minutes before we figured out how to get over to the hotel. Once there, staff members were able to give us local information such as closest restaurant (over 1 mile away) and taxi info. Internet was available but cost $5/ day so we opted against it.

We chose this hotel because we were going to a concert at The Backyard Bumble Bee Cave. This hotel was the closest to that venue; however this hotel was not close to anything else. Because of location, if I were to stay in Austin again, I probably wouldn't choose this hotel.

  • Stayed July 2010, travelled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Suburban Extended Stay Of Austin South Also Known As

  • Suburban Extended Stay Austin
  • Suburban Extended Stay Austin South
Address: 2501 Interstate Highway 35, Austin, TX 78741 (Formerly Suburban Lodge Of Austin)

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