My husband and I frequently travel for business and pleasure and we both agreed this was the worst place we have ever stayed. For starters, the noise from the highway is overwhelming. I could hear it even with earplugs. Also it did not help that we could hear the fighting couple next door all night long. After a day of walking around the city we just wanted to have a nap and relax before dinner. Too bad for us. And too bad for us that night when the noise got even worse. If you are at all sensitive to noise do not stay at this place.
As for the price, I did not think it was a good value. I have stayed at many places in this price range in other cities and I felt ripped off. Partly this was due to the fact that they say on their website that they welcome pets, but do not list a fee. At other places I have stayed if there is an extra fee, they list it. In hindsight, I should have called to confirm before I booked, but I still felt they were being deceptive. I also say this because their advertised price outside the hotel is not honored; a young woman wanted a room and had stopped because of the advertisement. Yet their rate was at least $10 higher for one person. All in all, on the one hand, their fees are not outrageous, on the other hand, it would be much better if they were up front about them. Again, I've stayed at other places in this price range and do not feel it is a particularly good value.
Also, I'm big on walking when I visit a city and you could not walk anywhere. As someone else mentioned, "the university/downtown" title is somewhat deceptive. It is reasonably close by car, but not really possible to walk.
I'm shocked this place gets so many good reviews. Perhaps they're written by 20 year old people who just want a place to party and crash? idk The staff seemed nice to the other guests so I can see why people would speak highly of them- although I didn't see anyone name Milli or Kirsten. Perhaps I had a bad experience because they are no longer there? Or their day off?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 February 2012
My apology goes out to you.
Most hotel operators would take this lashing and say we failed you, BUT this is an instance that calls for me, as a leader, to stand firm…trust what I have built. Alexander Hamilton once said, “Those who stand for nothing fall for anything”. My staff has done an OUTSTANDING job improving our guest experience and I’m 100% proud of them. They are the reason we receive great reviews. We understand that this Country has a troubling economy and many Americans are fighting for employment so we stay committed and determined to improve daily when it's needed and justified.
FIRST, the noise from the highway will NEVER go away because of our prime location right off of Interstate 35. Please request a room farthest away from the highway. SECOND, our room rate is well below what is recommended for the accommodations and service we provide. THIRD, we love pets and always welcome them. There have been several instances where I have discounted our $25 pet fee as a courtesy for travelers who call before they arrive. FOURTH, our advertised price is always honored and there is a $5 fee for each additional guest. FIFTH, we make a positive attempt to rent our rooms to respectful and courteous guests but we cannot stay in the room with them to assure they act accordingly. You and future guests must inform us if there is a disturbance and believe me we will take care of it immediately!
I have much respect for you as a traveling guest because I am one as well. But I would NEVER make an attempt to humiliate a property without giving them an opportunity to take care of any issue I may have had. I'M YOUR ALLY NOT YOUR ADVISARY SO PLEASE ALLOW ME TO HELP! I can be reached at (512) 451-7001.
A few years ago my mentor, who is a very successful millionaire, told me customers are NOT always right. We would have ongoing debates but would end at a stalemate. In this case, I'm beginning to question my position. Nonetheless, it’s my PROMISE to stay true to our mission, which is to provide safe and SUPERIOR service to each guest from check-in to check-out at a reasonable cost. I believe for every guest that hate us there's a thousand that LOVE us!
Kind regards,
Milli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC