About 40 years ago, ATMs were introduced to the banking industry and now one rarely has to see or talk with an actual teller. Automatic checkouts at the grocery store, convenience store, and hardware store mean the same thing. So is it possible that, on some scale, the hospitality industry is heading that way? If so, the Kimber Modern should be a case study on how to do it right.
My experience with the Kimber Modern began with an exceptionally friendly staff member, Sarah, via phone. She helped me work through booking several rooms during a period when the small hotel was quite busy. Her knowledge, follow-up, and accommodating spirit started things off on a high note. As promised, we all received our codes along with a detailed folio summary immediately after making reservations. Upon arrival, Carrie welcomed us to the property and made certain we were comfortable.
As other reviewers have noted, the beautiful photos accurately depict the property (which is a rarity). Located a couple hundred feet up from South Congress, the Kimber Modern is in a wonderful location that affords easy access to restaurants and cafes, gourmet food trucks, bars, and shopping. I also completely agree that it is one of the most impeccably clean hotels I’ve ever stayed in. The rooms and common areas are in perfect order with no wear at all, the linens and other amenities seem brand new, and there is clearly pride and professionalism from the housekeeping staff. I was always up early and the gentleman who prepares breakfast in the common area was welcoming and friendly even though I think I was in his way – truly a great guy.
The one recurring theme from other travels that I struggled with last week was that the property is quiet. Perhaps it was just the week I visited or the room I had, or perhaps I’m just super sensitive (likely), but I wouldn’t describe it as quiet (hence the missing final circle). Someone in an establishment nearby had an exuberant way of discarding beer bottles – it was almost as if they were dropped from an airplane – and that went on well into the evening. I suppose that’s the only downside of Kimber Modern’s hip location. I downloaded a white noise app for my phone and that seemed to help a bit.
As for the four digit codes and not seeing many staffers, I think it was pretty darn cool. My sense is that they were there if you needed them and they were all about service. When you didn’t need them, the minimalism of this approach made the Kimber Modern feel more like one's own home (a home I’d be so very proud of).
If you are planning a trip to Austin for business or pleasure, I highly recommend the Kimber Modern. Exceptional people who are there when you need them, and an exceptionally stylish, clean, and comfortable place to stay. And, for me, an ideal location.
