No matter where I travel, the Hilton Garden Inns are reasonably priced and always exceed my expectations. This hotel is conveniently located on I-35, but it can be tricky pulling off the feeder (going downhill) into the hotel parking lot. I appreciate the fact that there is bar in the lobby that is open until 10pm. The room was clean, the glass enclosed shower was large and there was plenty of counter space. I did have a problem with the temperature control in the room – but other than that, it was a very nice stay.

This is a normal place for me to stay when I travel to N. Austin, Round Rock or Georgetown. The staff there is always friendly and very accommodating. The breakfast is great...free if you are Hilton Gold or Plat....11.95 for full breakfast or less if you do the cold items. Bar on-site is staffed with friendly bartenders. Evening dinner is usually really good, but seems to have lost that touch since their Chef Charmain left. Beds are adjustable and very comfortable. I will always stay here when working in the area.

We traveled from the Hilton Garden Inn (HGI) at Irving Tx where we set up and had our annual conference. We had such good service and accomodations in Irving, we decided to book the Garden Inn in Austin North at a special rate for pleasure. When we arrived at the HGI Austin North, the Day Manager (Silas) greeted us and located our reservation. Silas said we needed a "Passport" for the special rate and my wife said we are Americans and don't have passports. He continued to ask for the passport until the third time when he finally explained to us it is not the world travel passports he needs but the Hilton Passport for the special rate. We did not know what this was since the HGI in Irving booked for us. We asked him to contact our Irving HGI Sales Manager who set up our conference to sort this out and he handed us the phone to do it ourselves. I thought that was poor service and I walked away while my wife made the call. We finally got it straightened out with a fax and he checked us in (about 3;30 PM) but we were very disappointed with Silas' service. We did not feel welcomed there like we were at the Irving HGI. From the reviews, below I saw some rates as low as $50 but ours was at $79. We were not trying to cheat anybody.

My wife was so upset with the unwelcomed entry, that we eventually decided to check out and move to the Drury Inn North hotel a few miles down the road. When we checked out (about 5:45 PM), Silas charged us for a night stay since we were there over three hours (barely). My wife was pleading with him not to charge us but Silas was sticking to his decision. Since he was the manager, there was no one else to plead with. I left in such disgust and thought Silas was less than helpful or interested with us being his guests. It is amazing how one employee can influence guests to either love the HGI or never use them again. I choose to never use them again due to Silas' non-compasionate attitude. By the way, we stayed at the Drury Inn North four additional days and they exceeded our expectations. It was worth the extra expense to make our trip more enjoyable.

My husband and I spent the weekend in Austin for our anniversary. We are SO glad we chose this hotel, for every reason in the book! We enjoyed the city and Lake Travis, and just thought our hotel would be "home base" and no more. The staff, cleanliness, comfort ,and breakfast made this More than just a place to stay in between fun activities!
I had called to ask if we could be on a higher floor of the hotel, the day before our arrival. Not only did Eddie, the front manager do that, he and the staff made sure we enjoyed our specail day, by leaving us a very much appreciated gift in our room. We returned to a very nice treat, after an evening enjoying the outdoor restaurants and bars in the 6th Street area. We faced a small lagoon filled with lily pads and flowers, and the hotel was very quiet for sleeping, even late in the morning.
The rooms are spacious and the bedding is very comfy! Very nice glass shower, and you can tell the property is new--but that shows the care of the staff; as the hotel looks brand new, but is actually two years old! Our room rate included a cooked to order breakfast, and we enjoyed fresh coffee, perfectly cooked eggs and bacon, each day, along with the many buffet items that were included, as well. The young ladies that work and cook in the food area are very sweet and helpful Everything is beautifully presented, as with everything at the HGI!
The pool is smaller, but very well maintained, there is a spa, and the business center has 2 quick computers and a great printer.
Whether for business or pleasure, we plan to stay at this HGI again! Location was great, too; easy to get to all major roads, and the bypasses and highways that move you easily through Austin. We can't wait to go back!