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Hilton Garden Inn Austin North – reviews, photos

3.0 of 5
12400 North IH-35 Building C, Austin, TX 78753
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Hilton Garden Inn Austin North
Ranked #62 of 186 hotels in Austin
4.0 of 5 stars 32 Reviews
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32 reviews from our community

    Trip type
Traveller rating
    17
    10
    2
    0
    3
Date Rating
San Diego, California
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great Overall Experience”
5 of 5 stars Reviewed 3 January 2012

We stayed over New Year's 2011 and had a clean, quiet, spacious room with a king bed. The staff was friendly and courteous, the lobby well lit, very open and well-maintained. The Buffet breakfast was very good, including the omelet to order with all it's fresh ingredients. For the AAA discount we got, this was so very much worth it and more. Definitely recommend this hotel.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Top Contributor
60 reviews 60 reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
“Great Stay for Business”
4 of 5 stars Reviewed 17 September 2011

Stayed here during my business travel in Texas and was worth the stay. The only thing that aggravated me was the front desk did NOT have my membership rewards number and I know they had it because every other Hilton hotel I stayed at that week had it! They gave me a hard time about not being able to locate my number which was very strange and confusing. However, besides that I had a great stay and the BBQ restaurant in the same area was absolutely fantastic. I'll go back just for the great food at the BBQ restaurant.

  • Stayed September 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
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Houston, TX
Contributor
18 reviews 18 reviews
Reviews in 9 cities Reviews in 9 cities
39 helpful votes 39 helpful votes
“Great Customer Service”
4 of 5 stars Reviewed 9 August 2011

My wife and I recently stayed here while visiting some family in Round Rock. Everyone I encountered here was extremely courteous. The lobby, small restaurant and common areas were all very clean and fresh looking. The room and bed were also clean and well taken care of. Although I'm not a big fan of tempurpedic matresses, I was pleased to see the matress looked brand new. The peace of mind of a clean room and new matress allowed me to sleep quite comfortably. The next time we visit Austin, we'll definitely stay here again.

  • Stayed August 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Henderson, Nevada
Senior Contributor
35 reviews 35 reviews
Reviews in 32 cities Reviews in 32 cities
17 helpful votes 17 helpful votes
“Enjoyed our stay”
5 of 5 stars Reviewed 30 July 2011

Very nice hotel. Drove north 2 exits to a Texas Road House for dinner. If we head to Austin again we would stay here. This is out of the down town area but worked well for us as we were only in town for that day.

My husband is not fond of the sleep number bed but, I am fine with them.

  • Stayed July 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dallas, Texas
Contributor
17 reviews 17 reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Everything functions correctly”
4 of 5 stars Reviewed 27 June 2011

The king bed was a Tempur-Pedic adjustable. We were warned this bed sleeps hot. It did. I kicked-off all covers. Despite setting the a/c to very cold, my wife sweated while she slept. We both had difficulty getting any sleep at all. We could not completely seal-out the light with the curtains. But the room was very quiet, so noise was never an issue. The fridge kept my insulin cool, but did not re-freeze the ice-pack that I travel with. Other than these two items, we had no complaints with the rooms nor the front staff. The rooms were clean and spacious, and the people we dealt with were helpful.

We did not sample the hotel's breakfast. We were forewarned that nothing included with breakfast is complimentary, and chose to eat at local restaurants.

There seems to be ample parking, and the pool was big enough for us. Everything in the business and fitness centers operated correctly. The lobby and common areas were spacious.

  • Stayed June 2011, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Anna Long, Manager at Hilton Garden Inn Austin North, responded to this review
28 June 2011
We appreciate you taking the time to write a review ofour facility! We know our guests are busy, and taking the time to complete surveys or write a review is often hard. We do apologize about our new Tempurpedic Beds being uncomfortabley hot during your stay, and will be conducting some staff training on that topic! We are glad to hear that the rest of your stay was a good one!! Thanks again, and we hope to see you again soon!
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Additional Information about Hilton Garden Inn Austin North

12400 North IH-35 Building C, Austin, TX 78753
Price range (per night):* INR5,517 - 8,917

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