This is a relative new facility so everything is in good condition. But we found the service lacking and below par for the chain. Checkin took a very long time because we had reserved adjoining rooms (weeks in advance) but the front desk had done nothing to allocate adjoining rooms prior to our arrival. If we hadn't arrived in early evening it is clear they would not have had any adjoining rooms for us because after a long search the clerk could only find one pair (which didn't match our reserved room type). The clerk was pleasant and apologetic but this snafu, which meant 15 minutes or more just to check in, started things off on the wrong foot. He did comp us breakfast which helped offset the annoyance and inconvenience of the wrong room type. The time was stretched by the fact there was only a single clerk working at checkin time so he had to constantly stop to answer the phone and answer questions from other guests who approached the desk. The next day they were struggling to get rooms cleaned for existing guests even after 4pm. The hotel seems busy but apparently is trying to run shorthanded which hurts the service level.

A tip for visitors - ask for a room on the opposite side of the interstate. There is a lot of noise even at night. Fortunately the AC allows you to set the fan to run constantly to help drown out the noise.

I'd try to stay somewhere else next time I'm in the area but wouldn't cry if I had to stay at this location.

Very friendly staff! Warm welcome from the young ladies at the front desk and extremely helpful and courteous Could not ask for more professional and friendly atmosphere from employees. Thank-you!

It was our 25th anniversary. The best service ever had in the hotel we stayed from check-in to check-out. We want to thank especially Kristen Houston who was wonderful and very professional. We will come back and tell other people to stay their.

It has been about a year since I traveled to Austin on a regular basis for work. I recently started again, and right away thought to come back to this location. Several years after it opened it is still a great choice. It is still spotless.

Upon pulling into the parking lot you can tell that the hotel is well maintained. The hotel is in a mixed use Hotel / Office complex with several hotels, a 24 hour fitness, and an office building. The lobby is in great condition and very welcoming. On the first floor is the breakfast and dinner restaurant / bar. Also there is a very nice business center with two PC's, a copier, printer, etc. There is also a guest laundry facility, nice swimming pool, and hot tub. The staff was very welcoming, and the breakfast was well prepared.

There is an adequate exercise room, though I was very surprised that it lacked an exercise bicycle. There are two treadmills, an elliptical, and some weights. The equipment does have TV's built into them, which is nice. The real bonus at this hotel from the standpoint of exercise is the 3/4 mile pea gravel and cobble path that winds around a retaining pond with nice trees, water grass, park benches, lights, etc.. I go out and do runs on the path and while it was not Town Lake it was still great and it was right out the back door of the hotel!

My room was a typical King room with a nice work desk, ergonomic chair, sleep number bed, (I am not a fan of the sleep number, but thats a different conversation), some have a sleeper sofa and alll have shower. If a bathtub is important to you, you may want to inquire with the hotel, as the room was in only had a shower. (which I actually prefer.) Rooms have a microwave and refrigerator and a comfortable climate control system. Room was spotless, smelled fresh and had nice pillows, though I had to ask for a foam pillow they found me one quickly. The curtains do an excellent job of blocking out light, the climate control works well and teh AC blower can be left on for white noise. The rooms have nice LCD TV's and an acceptable numbe of channels.

The cookies in the evening were a nice touch and the breakfast was well done....free for gold or diamond members, something like $12 for others.