We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Back to Hilton Garden Inn Austin North

Hilton Garden Inn Austin North – reviews, photos

3.0 of 5
12400 North IH-35 Building C, Austin, TX 78753
Hotel amenities
Special offer
Book now and save 15%
Hilton Garden Inn Austin North
Ranked #62 of 186 hotels in Austin
4.0 of 5 stars 32 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

32 reviews from our community

    Trip type
Traveller rating
    17
    10
    2
    0
    3
Date Rating
Dallas
Senior Contributor
30 reviews 30 reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
“Nice facility but service needs work”
3 of 5 stars Reviewed 17 June 2011
1
person found this review helpful

This is a relative new facility so everything is in good condition. But we found the service lacking and below par for the chain. Checkin took a very long time because we had reserved adjoining rooms (weeks in advance) but the front desk had done nothing to allocate adjoining rooms prior to our arrival. If we hadn't arrived in early evening it is clear they would not have had any adjoining rooms for us because after a long search the clerk could only find one pair (which didn't match our reserved room type). The clerk was pleasant and apologetic but this snafu, which meant 15 minutes or more just to check in, started things off on the wrong foot. He did comp us breakfast which helped offset the annoyance and inconvenience of the wrong room type. The time was stretched by the fact there was only a single clerk working at checkin time so he had to constantly stop to answer the phone and answer questions from other guests who approached the desk. The next day they were struggling to get rooms cleaned for existing guests even after 4pm. The hotel seems busy but apparently is trying to run shorthanded which hurts the service level.

A tip for visitors - ask for a room on the opposite side of the interstate. There is a lot of noise even at night. Fortunately the AC allows you to set the fan to run constantly to help drown out the noise.

I'd try to stay somewhere else next time I'm in the area but wouldn't cry if I had to stay at this location.

Stayed June 2011, travelled with family
Was this review helpful? Yes
Ask Road_Fun_Fam about Hilton Garden Inn Austin North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathleen Howell, Director of Sales at Hilton Garden Inn Austin North, responded to this review
20 June 2011
Thank you so much for your recent review. I do apologize for any frustrations that you might have encountered during your stay. On the particular day you arrived there was a natural disaster (wildfire) close by that put 100 families out of their homes for that night. We had an unusual number of calls and a larger than expected check-in rate for this reason. Regardless, we do apologize for any inconveniences during your stay as we aim to please every guest, every minute. I have shared your experience with our front desk and housekeeping managers so we make sure not to repeat the experience for any future guests. We do hope you give us another try when in the Austin area as we consistently achieve high guest satisfaction scores.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texarkana, Texas
1 review
“Fantastic Guest Services”
4 of 5 stars Reviewed 12 May 2011

Very friendly staff! Warm welcome from the young ladies at the front desk and extremely helpful and courteous Could not ask for more professional and friendly atmosphere from employees. Thank-you!

  • Stayed May 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask kirkbotkin about Hilton Garden Inn Austin North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Woodlands, Texas
Contributor
19 reviews 19 reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Best Service Ever”
5 of 5 stars Reviewed 27 March 2011

It was our 25th anniversary. The best service ever had in the hotel we stayed from check-in to check-out. We want to thank especially Kristen Houston who was wonderful and very professional. We will come back and tell other people to stay their.

  • Stayed March 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by 012202 for Austin
Ask 012202 about Hilton Garden Inn Austin North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Top Contributor
180 reviews 180 reviews
Reviews in 70 cities Reviews in 70 cities
227 helpful votes 227 helpful votes
“Still a Great Choice in North Austin!”
5 of 5 stars Reviewed 9 March 2011
1
person found this review helpful

It has been about a year since I traveled to Austin on a regular basis for work. I recently started again, and right away thought to come back to this location. Several years after it opened it is still a great choice. It is still spotless.

Upon pulling into the parking lot you can tell that the hotel is well maintained. The hotel is in a mixed use Hotel / Office complex with several hotels, a 24 hour fitness, and an office building. The lobby is in great condition and very welcoming. On the first floor is the breakfast and dinner restaurant / bar. Also there is a very nice business center with two PC's, a copier, printer, etc. There is also a guest laundry facility, nice swimming pool, and hot tub. The staff was very welcoming, and the breakfast was well prepared.

There is an adequate exercise room, though I was very surprised that it lacked an exercise bicycle. There are two treadmills, an elliptical, and some weights. The equipment does have TV's built into them, which is nice. The real bonus at this hotel from the standpoint of exercise is the 3/4 mile pea gravel and cobble path that winds around a retaining pond with nice trees, water grass, park benches, lights, etc.. I go out and do runs on the path and while it was not Town Lake it was still great and it was right out the back door of the hotel!

My room was a typical King room with a nice work desk, ergonomic chair, sleep number bed, (I am not a fan of the sleep number, but thats a different conversation), some have a sleeper sofa and alll have shower. If a bathtub is important to you, you may want to inquire with the hotel, as the room was in only had a shower. (which I actually prefer.) Rooms have a microwave and refrigerator and a comfortable climate control system. Room was spotless, smelled fresh and had nice pillows, though I had to ask for a foam pillow they found me one quickly. The curtains do an excellent job of blocking out light, the climate control works well and teh AC blower can be left on for white noise. The rooms have nice LCD TV's and an acceptable numbe of channels.

The cookies in the evening were a nice touch and the breakfast was well done....free for gold or diamond members, something like $12 for others.

  • Stayed March 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 20 more reviews by pcsanity for Austin
Ask pcsanity about Hilton Garden Inn Austin North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOUSTON
Senior Contributor
34 reviews 34 reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
“Always good value – But what’s up with calling this a B&B/Inn”
4 of 5 stars Reviewed 20 September 2010
1
person found this review helpful

No matter where I travel, the Hilton Garden Inns are reasonably priced and always exceed my expectations. This hotel is conveniently located on I-35, but it can be tricky pulling off the feeder (going downhill) into the hotel parking lot. I appreciate the fact that there is bar in the lobby that is open until 10pm. The room was clean, the glass enclosed shower was large and there was plenty of counter space. I did have a problem with the temperature control in the room – but other than that, it was a very nice stay.

  • Stayed August 2010, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by SLYCAST for Austin
Ask SLYCAST about Hilton Garden Inn Austin North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Hilton Garden Inn Austin North also viewed

Hampton Inn Austin - Arboretum Northwest
Show Prices ABS:HotelCheckRates-d108980?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Courtyard Austin North/Parmer Lane
4.5 of 5 stars 40 Reviews
Austin, TX
Show Prices ABS:HotelCheckRates-d1382102?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
The Westin Austin at The Domain
4.5 of 5 stars 264 Reviews
Austin, TX
Show Prices ABS:HotelCheckRates-d1675976?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 186 hotels in Austin, ranked by popularity »

Been to Hilton Garden Inn Austin North? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Hilton Garden Inn Austin North

12400 North IH-35 Building C, Austin, TX 78753
Price range (per night):* INR5,517 - 8,917

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn Austin North, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Hilton Garden Inn Austin North
Show the lowest price for this hotel (from our partners)
Show Prices