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Hilton Garden Inn Austin Downtown – reviews, photos

3.5 of 5
500 North I H 35, Austin, TX 78701
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Hilton Garden Inn Austin Downtown
Ranked #42 of 186 hotels in Austin
4.0 of 5 stars 233 Reviews
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233 reviews from our community

What travellers say about this hotel
  • Valet parking(7)
  • Very nice(6)
  • Convention center(5)
  • Great location(5)
  • Front desk staff(4)
  • Top floor(4)
  • Few times(3)
  • Breakfast buffet(3)
  • Swimming pool(3)
Traveller rating
    68
    76
    48
    22
    19
Only show reviews for Family (19) | Couples (53) | Business (82)
Date Rating
Littleton, Colorado
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Exactly what we needed”
5 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

To set the stage, I was down here for a weekend to go to a family members wedding down in San Marcos. However, I made a good weekend of it, picking my son up from his base in Fort Hood. Our goal for the weekend was to have a great time. We wanted close to 6th street, and I wasn't wanting to spend $200+ per night to do it. We got a great rate for the time that we were there, so the price/value feedback from me in comparison to others was tremendous.

Here are some of the things I took away....

PARKING - REALLY expensive at $26, but 2nd night was $22. The valet guys were great. Responsive, courteous, accomodating, funny. Great work fellas!

FRONT DESK/CHECKING IN - Everyone was nice up at the front desk. Not really too much of a delay. BE FOREWARNED.....they will charge your card for the entire stay at the maximum prices. It really sucked because it was probably twice as much as my final bill turned out to be, and basically it ate up my spending money. Typically at hotels I've been to, you settle at the end of your trip. I could see a small amount charged on your card, but not more than your quote. It really put a damper on spending.

LOBBY/WALKWAYS - I thought it was a fairly clean hotel. I had no real problems with it. The inner part of the hotel is an atrium that does have a lot of echo to it. I feel for the guy below who had all of the kids being loud lol. I did not have that experience. I could not hear anyone through the doors in the hallway.

ROOM - I loved having the fridge and the microwave. Those were awesome. My iron did not work, but I called front desk and they were all over it getting another one up to me, so that was great. Complimentary internet-Great. There were a lot of electrical outlets - AWESOME. Comfort of bed? I had no problem, but we went pretty hard, so I was going to sleep great no matter what. We were facing freeway. I could hear some traffic, but really only if I paid attention.

LOCATION - If you are going to 6th street, hotel in a GREAT location. And compared to prices at hotels that may be a little closer, this was hands down the best place to stay.

OVERALL - As we were going for mostly just a fun weekend, I wasn't too picky, so I thought this trip was excellent. Hotel absolutely met our needs. Best hotel ever, no, but best hotel for our trip, YES. I have no problems with hotel...comfort, people, value (except parking lol).

Would I come back? Absolutely.

Room Tip: Non-smoking. I would say that for people who are sensitive to noise, do not get rooms closer to f...
See more room tips
  • Stayed February 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask deherrmm about Hilton Garden Inn Austin Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blake Doran, General Manager at Hilton Garden Inn Austin Downtown, responded to this review
7 February 2012
Dear Deherrmm,

I want to personally thank you for your review and for your business! I appreciate your feedback which allows us to continue to improve our products and servcies for you and all future guests of ours. We will continue to make major improvements so that you will experience first class service every time you stay at the Hilton Garden Inn Austin Downtown! Please let me know if there is ever anything I can do for you or your family and I look foward to meeting you on your next trip to Austin.

Always at your service,

Blake Doran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Great location!”
4 of 5 stars Reviewed 1 February 2012

We stayed here on New Year's Eve. The location was absolutely perfect for hitting Sixth Street! The room was good and the breakfast was excellent. We did not the outdoor pool - it was very small and exposed. Overall, I would recommend the hotel if you want to experience Austin's nightlife.

  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask CareyKat about Hilton Garden Inn Austin Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blake Doran, General Manager at Hilton Garden Inn Austin Downtown, responded to this review
7 February 2012
Dear CareyKat,

Thank you for selecting our hotel for your most recent stay. NYE was an exciting time in the city of Austin and we are pleased to hear that our location was perfect for you. Please contact me directly for your next visit to Austin so that I may assist you to ensure you have another extraordinary experience at our hotel and in Austin. I look foward to seeing you in the future and have a wonderful week!

Always at your service,

Blake Doran
General Manager
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San Antonio, Texas
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
“Loud, unruly guests and incompetent staff”
1 of 5 stars Reviewed 30 January 2012
5
people found this review helpful

STAY AWAY FROM THIS HOTEL!

My wife and I were visiting for a nice weekend away... that didn't happen.

This was probably the worst experiance I've had at a hotel. If you're into a college frat house experience, then this is the place for you. The hotel was overrun by drunk college kids who yelled all night (FYI, this was NOT Spring Break or other "party" weekend.). They banged their doors, on the walls, screamed at each other in drunken stupors and made life generally hell for everyone else in the hotel.

The first night, AT 3:30 IN THE MORNING, one of them pulled a fire extinguisher and began spraying it which set off the fire alarm. This caused the entire hotel to have to be evacuated while the fire department came to check it out. We had to walk down SEVENTEEN flights of stairs because of these idiots. The doors from the fire escape were not marked so we had no no way to know when we reached the lobby and had to check each floor to see where we were. When we got to the lobby, no one was checking who we were or what room; nothing. Keep in mind at this point, we still did not know why the fire alarm was going off. The "manager" on duty didn't even know where the keys were for the fire fighters when they arrived. This was a total cluster you-know-what.

The next night... same thing minus the fire alarm but this time, the power went out and all of the drunk and rowdy kids came out into the hallway to scream about it to one another at approximately 2:00 in the morning. This, all while they were stumbling in drunk from 6th street acting the same as the night before.

AT NO POINT did I ever see a security presence to control or monitor their behavior despite the fact that we had notified the front desk twice about rowdy behavior.

In addition to all of this, our roomed reeked of cigarette smoke despite this being a non-smoking room/hotel, housekeeping never showed up to make up our room and at no time has Hilton attempted to make up for ruining our trip. They just laughed about it with a kids-will-be-kids attitude... well, that doesn't cut it when I'm shelling out the money.

Bottom line: This hotel was a disgrace to the Hilton name.

Room Tip: Stay somewhere else.
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  • Stayed January 2012, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by textodd for Austin
Ask textodd about Hilton Garden Inn Austin Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blake Doran, General Manager at Hilton Garden Inn Austin Downtown, responded to this review
1 February 2012
Dear textodd,

Thank you so very much for sharing your hotel experience. We take everything our guests say very seriously and communicate all of your feedback to the corresponding departments when necessary. That said we are proudly in the top 20% of Hilton Worldwide for room cleanliness, bathroom cleanliness and outdoor landscaping as well as numerous other attributes. I would be interested in hearing more about your stay and appreciate it if you could reach out to me (512) 480-8181 so I can better assist you.

Thank you again for your input.

Blake Doran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Gpreat place to stay!”
5 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

I've stayed here several times, always good overall, but this time everything was perfect, from the service (valet. Front desk,housekeeping, to the rooms)

Add that to the location and this is a great place to stay!

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask LDOtraveler about Hilton Garden Inn Austin Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blake Doran, General Manager at Hilton Garden Inn Austin Downtown, responded to this review
30 January 2012
Good Morning LDOtraveler,

Thank you for your loyalty and the team was excited to see you back! We appreciate your reveiw and our team's #1 goal is to provide superior service to you each and every time. If there is ever anything we can do to be of service, please let us know. Have a wonderful week and we look forward to seeing you in the future!

Always at your service,

Blake Doran
General Manager
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San Francisco, California
Senior Contributor
38 reviews 38 reviews
Reviews in 31 cities Reviews in 31 cities
70 helpful votes 70 helpful votes
“Better than expected”
4 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

Was a little concerned as we approached the hotel is right off the freeway, but actually very decent place. Newly renovated spacious rooms, prime downtown location, friendly staff and a good view of the Capitol. If you get a good rate here, it's worth it.

  • Stayed October 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask mihai123 about Hilton Garden Inn Austin Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blake Doran, General Manager at Hilton Garden Inn Austin Downtown, responded to this review
30 January 2012
Dear mihai123,

Thank you for your review and we appreciate your business. We were pleased to hear that our location was perfect for you and that we exceeded your expectations. I look foward to seeing you in the future and have a wonderful day!

Always at your service,

Blake Doran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hilton Garden Inn Austin Downtown

  • Hilton Garden Inn Austin
  • Austin Hilton Garden Inn
  • Hilton Austin
  • Austin Hilton
Address: 500 North I H 35, Austin, TX 78701
Price range (per night):* INR2,842 - 16,496

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