Stove top? only one small burner worked. Dishwasher? didn't work, and if it did, you have to buy dishwasher soap. Disposal? didn't work. Sink was clogged with a horrible odor, couldn't clean because sink was not draining. Microwave worked fine. We had planned on cooking our Thanksgiving Dinner for the two of us. We came with all the food to cook, except we did have a pre-cooked turkey. Thank goodness for the Whole Food Store! in Austin on Lamar, it was open for a few hours on Thanksgiving Day. We ended up going there Thanksgiving items, and for the next few days. They say, USA Today delivered week days, not so. We got one the whole time we were there. And.... to top it off, we stay 4 days, and NEVER had our room cleaned. Had to ask, In Spanish, for all our needed towels. Asked why and was told our room was not scheduled. Was lucky, I could speak Spanish.
Would we stay again?, only if I could check out the kitchen first, and make sure appliances, and sink worked.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
30 November 2011
Thank you for completing the TripAdvisor review regarding your stay with us at Homewood Suites by Hilton Austin South. I regret that your stay with us did not exceed your expectations! I have shared your review and comments with the staff. If you have the opportunity to contact me personally at elizabeth.jackson@hilton.com or (512)445-5050. I would like to get additonal information so that I may further review the details of the incident. As one of our valued guests at Homewood Suites by Hilton Austin South, your opinion is important to us. I appreciate you taking the time to share your experience. I look forward to hearing from you.
Kindest Regards,
Elizabeth Jackson
General Manager
(512) 445-5050
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC