So.... we I booked and paid through travelocity.... drove 4 hours to get to the hotel.. we were goin on a family trip to six flags and hurricane harbor... i figured its really cheap and close by and we wouldnt have to pay for parking with the free shuttle, awesome. Anyways, get there and apparently travelocity hadnt sent them a fax saying i paid for the room so the very rude lady said that i had to find their number.. she didnt even assist when i said that i didnt know it, finally found it and was on hold for almost an hour then waited 30 minutes before it was finally faxed so after our very long tiring trip we were stuck in the lobby for almost 2 hours before getting to relax. I rented 3 rooms next to each other and 2 of them were nexxt to eachother the other one was 10 rooms away... one of the rooms that were together didnt open form the outside, the lock was broken had to go tell the staff and he insisted he could open it, after about 30 more minutes he finally gave me another room that was like 15 doors down.. not happy... we finally get over there attempt to open the door and it was locked from the inside WTF?! dont know how it happened but it did... same drill had to wait for the guy to go look At it before finally giving us our 3rd hotel room all the way on the other side of the building.... we were happy to finally be in a room .... although we still got no sleep in that one room because we ewre pouring sweat all night because the ac didnt work RAWR... we went down stairs the next morning to get their "complimentary" breakfast.... the staff was sittin there eatin a nice big healthy breakfast so i was excited we were gonna eat good until he pointed over to a gallon of milk sittin on ice blah corn flakes and dry toast... i was pissed not my idea of a good breakfast.. we told them we couldnt bear staying in that room another night and they put us all the way in another building... like a 5 minute walk just to our family in the other rooms... thank god it was in great condition though.... it had a microwave, huge tub, new soft carpets, freezing ac, and a fridge.. so it wasnt that bad... guess they figured they should give us a decent room after 4 moves. the shuttle on the site said from 8 to 10... we got there and it was from 10 to 930 which means we missed all the night stuff which sucked. the shuttle guy was great though he gave us directions when we left and showed up very quickly when we all wanted to leave. the rest of the staff especially the arab chick .... was the worst staff ever. for how bad it was.... it should have been atleast 20$ cheaper in my opinion.
Room Tip: you dont want room 217(locked outside) 213(locked inside) or 245( ac broke) u want 270 amazing room...
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