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Candlewood Suites - Arlington – reviews, photos

2.0 of 5
2221 Brookhollow Plaza Drive, Arlington, TX 76006
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Candlewood Suites - Arlington
Ranked #17 of 61 hotels in Arlington
4.0 of 5 stars 36 Reviews
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36 reviews from our community

    Trip type
Traveller rating
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    11
    3
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Date Rating
Fountain Hills, AZ
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
“Beware, remodeling in progress!”
1 of 5 stars Reviewed 7 January 2012

My son-in-law booked two rooms here using his accomulated points so that four of us could attend the Cottonbowl. When we arrived we were welcomed with a note on a bulletin board stating the top two of four floors were undergoing renovation. A second note advised that water could be turned off daily between 9:30 a.m. and 4:30 p.m. None of this information was shared when the reservations were made. The first floor carpeting was covered in plastic making roller baggage difficult. One elevator had walls covered in cardboard, the other was dusty and dirty. Our room had a terrible chemical-type odor that couldn't be remedied with an opened window. The front desk's solution for us was a bottle of Fabreze spray and a hanging scent card used in cars.
This hotel has no ammenities except for a workout room and laundry facilities. The so-called suites featured a queen bed that was so close to the wall my husband had to walk sideways to get in and out. The bed linens were old and worn, the bed not comfortable. There was a desk, refrigerator, sink, dishwasher, stove and microwave oven. The television was an old tube variety and lettering was fuzzy. The room was so small I think I would go crazy if I had to stay more than a few days.
Since the rooms were meant for extended stays there is no maid service. I would not return to this hotel and my son-in-law will try to get his points returned!

  • Stayed January 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Irish4ever about Candlewood Suites - Arlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gi2ArlingtonTexas, Manager at Candlewood Suites - Arlington, responded to this review
12 March 2012
Dear Irish4ever, I apologize for the long delay in response to this survey, we had some trouble accessing trip advisor. I am so sorry for all the confusion and inconvenience that you encountered when you stayed with us in January. We tried so hard to notify every reservation site of our renovation 60 days. In your case we failed and I do apologize.

The good news is that of Feb 8th the Renovation was completed and one of your concerns was answered with the renovation. The queen bed was moved to the center of the rooms. We upadated our furniture, kitchens and bathrooms with this renovtion and the property looks great. Plazma TV's will be the final t ouch and they will be installed the last week of March.

We do try and keep costs low so houskeeping is limited to weekly service but that also allow guests their privacy. Come check us out again, I think you will be pleased with the changes.

Please accept my apologies and feel free to contact me directly at the property to disucss this further.

Thank you,

Gigi Newbern
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampshire UK
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Nice comfy quiet hotel”
4 of 5 stars Reviewed 10 August 2011

Stayed here on business.I stay often in hotels so get to see good and bad, but this was my first experience of a suite hotel (not common here in the UK) Must say I was very impressed. Room was clean and the inroom facilities were perfect for my extended stay.
Staff were very friendly and helpful. (thank you Kath).
Free washing machines and dryers are provided.
The hotel is located on a quiet road just off the main route so minimal traffic noise.
There are a number of restaurants within easy walking distance and although not used, a regular trolly bus from the front door to the local attractions.
Good reliable WiFi connection.
Would defenately stay here again.

  • Stayed July 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Hantstraveler about Candlewood Suites - Arlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tucson, Arizona
Top Contributor
98 reviews 98 reviews
Reviews in 23 cities Reviews in 23 cities
160 helpful votes 160 helpful votes
“Not a Family Place to Stay”
2 of 5 stars Reviewed 4 August 2011
3
people found this review helpful

The front desk ladies were friendly and helpful. Our room reservation was correct. However, we were staying for a week to attend our son's wedding. We had several times when it would have been nice to have a swimming pool in July!

For the cost of this room, the amenties were not terrific. We will never stay here again as a family. It simply is not family friendly. Maybe a businessman/woman who is looking for a weeklong stay and no frills, this is your place. It is old and dated.

You can do better!

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  • Stayed July 2011, travelled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask im4duke about Candlewood Suites - Arlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gi2ArlingtonTexas, General Manager at Candlewood Suites - Arlington, responded to this review
10 August 2011
Dear Im4duke, thank your for your kind words about my team. I am sorry that we failed to meet your expectations, I wanted to reach out and let you know that the Candlewood Suites Arlington will under go a full renovation in December of this year. We are very excited. Thanks again for choosing Candlewood Suites.
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Portales, New Mexico
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Near Six Flags, Hurricane Harbor, and Rangers Stadium”
5 of 5 stars Reviewed 29 July 2011
1
person found this review helpful

We got a great deal on this room through Price Line! I had never used this chain before, but I would stay again in a heart beat. We were in Arlington on business, but this would be a great place to stay if we wanted to play! Check in was quick and courteous. I had several questions and they could not have been more helpful. The room was very clean and the decor was pleasant. Most importantly, the bed was quite comfortable. The WiFi was quick! The LAUNDRY was free. Just needed soap! Be aware that there is not a continental breakfast. We were not far from convenience stores so we just bought some milk, juice, yogurt, and some fruit...no problem with a full kitchen. I guess what I liked the most was that we were away from heavy traffic and noise.

  • Stayed July 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MesquiteMama about Candlewood Suites - Arlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Memphis, Tennessee
1 review
1 helpful vote 1 helpful vote
“Great place to stay good location”
5 of 5 stars Reviewed 16 June 2011
1
person found this review helpful

This candlewood is located in Arlington TX, next to a ball park and six flags and lots of restaurants. Although I did not have time to go to any of the locations, they have a shuttle (trolley) available to take guest FREE to the attractions. The rooms are very similar to other Candlewood locations I have stayed at, which have all been clean and in good condition. I travel mostly on business and starting staying at candlewood Suites this year. I like the cost and the amenities, especially the snack area ($0.50 soda is nice). I would recommend any Candlewood to any one, I practically like the Arlington location as the staff is very friendly (sincerely friendly) and very helpful. Down side bring your own pillow.

  • Stayed June 2011, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jerrymckillip about Candlewood Suites - Arlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Candlewood Suites - Arlington

  • Candlewood Suites Arlington
  • Candlewood Arlington
  • Arlington Candlewood Suites
  • Arlington Candlewood
Address: 2221 Brookhollow Plaza Drive, Arlington, TX 76006
Price range (per night):* INR5,406 - 7,412

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