I've been a shareholder (on & off) of the parent company for some time, so this one was hard to handle... 10 minute walk to main gate at Six Flags Over Texas, nice small outdoor pool, sleeping room was comfortable with good AC and lighting, breakfast bar adequate with sunny table area - BUT toilet was dirty, seat loose, bath door hardware loose (all reported twice to staff, with no action during stay). Clerk at check-in thought I had to call Choice to get my reward points, never mind it was booked through their dedicated web reservation system under my established loyalty account. A quick informal survey of lobby indicated other unhappy guests at check-in (crowded, slow despite seemingly adequate staff daylight hours). Floor above was constant noise from 10 PM to 1 AM, and most of the afternoon: Whatever county community college field hockey team was practicing there (on the entire second level) was apparently beyond the control of the hotel management, and we were not the only nor loudest objecting to the idiotic ruckus. More? No water in morning, some street main 2 blocks away that blew out Sunday early was closed for repairs on Monday morning - not the hotel's deal, but then their pool was closed for at least some semblance of a quick dip. Opinion? Re-train the staff, add 24-hour security, and clean the can. Sure, it was the busy season, but T & E is the busy business. Six Flags still great, as usual. Can't say the same for this disappointing though conveniently located hotel.
Room Tip: Something overlooking the pool also overlooks Six Flags, FYI
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
29 August 2011
We are proud to offer a conveniently located hotel with great service and clean rooms. Our hotel has received the highest scores consistently in our quality inspections due to our dedicated long term housekeeping and maintenance personnel. We also offer on siite security to handle noise complaints or any other issues that could arise. We do our best to handle any issues that arise and are reported as quickly as possible. We are committed to the satisfaction of our guests. We sincerely apologize if any issue was not handled to our guests satisfaction. We hope that you will stay with us again if you return to the Arlington area to be assured we a clean, comfortable hotel at a great price!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC