“It Was Just Ok for Us. We'll Choose Some Where Else Next Time.”
We arrived Saturday May 29, 2010 around 12 pm. We drove from MO down to TX to visit family. It was a long 12 hour drive for us and we were seeking comfort at the time we arrived. It's hot and we wanted to clean up and rest a bit before seeing family. As we arrived the lady at the front desk was nice, but told us no check in was at 3pm. We were stumped as to what to do. Sit in the car until 3? It's hot!! We were so frustrated trying to find out what to do. We didn't want to meet up with anyone needing showers! After about 15 minutes of trying to decide on what to do, my husband decided to ask if they could do an early check in. Yes! They could! Thank you, it would have been nice to offer that when we arrived early! I was just glad to be able to get into our room. They were all very nice but not really helpful.
The Room: It was ok. Not anything to really complain about or rave about. It was clean but not updated. We liked the Residence Inn hotels better. We were not really impressed or comfortable enough to stay here again. The two room suite had one bathroom. The Residence Inn had two. It was a bit difficult to have 6 people use 1 bathroom but we made it work! The room service wasn't through. My daughter found earphones under the sheets. I found other items covered on our bed too. The bathroom had something on the toilet when we arrived.
The Pool and Staff: The hotel has a nice pool. It's small but nice. My son, daughter and husband enjoyed the pool until my son swallowed water! Oops I'll save the details of what happens when people do that. The guests were very understanding, saying they had been there no problem. We went and told the front desk. They didn't care to come out and check. We got the mess out of the pool but we did expect someone to come out and look at it. Nope no one cared enough to do that. I can just imagine what else has happened in the pool then! The fact that they showed no interest was a turn off.
The day we checked out a lady came to clean the room. We were putting our things in our car so the room was 90% clear of our items. I told her we were checking out and we were going to be out in about 10 minutes. The lady looked at me as though I insulted her. She said, "Check out today?" I said yes and smiled. She looked at me, turned up her face and said ok. I have no idea why she did that but that was my good bye from this hotel.
Overall, it wasn't a horrible visit but we've been to better hotels for families. We will try some where else next time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC