I stayed in this hotel for business yesterday. I travel almost every week and stay at Marriotts 90% of the time and am usually very pleased. The hotel corridor was filthy with worn carpet, broken ceiling tiles exposing wiring and extensive water damage. When I walked down the corridor it was obvious someone had thrown up in it but never cleaned it up. The smell was awful. Same for my room, if you want to call it that. Disgusting smell that reeked. I asked to change to another room and the front office worker (jesse) was very nice and did so. New room was better but still was dirty with worn carpeting and beat up frat house style furniture. Also the air conditioner DID NOT WORK. When I checked out this AM I spoke with the GM of the hotel (Angela). She cooly informed me that she was shocked by my experience and that they had a 92.3% customer satisfaction rating. No effort to make it right or address the issue whatsoever. Made sense as it was obvious the management could not care less about this property or its customers. STAY AWAY from this DUMP.
- Arlington Residence Inn
