It was over 100 degrees in Amarillo and when we got to our room the AC was not on! Our room was a furnace. We turned AC on full blast hoping after we got back from dinner it would be cooled down. Turns out the main AC was down in the atrium/pool area. When I told the gal at the front desk that our room was not cooled down she smiled and shruged. Our room got down to about 80 degrees. It was a hot, sleepless night. the next morning the guy at the desk did not look us in the eye and exited quickly. I'm sure he had already fielded many complaints. We should have been comped the room or given extra priority points. We'll never stay at a Holiday Inn again. Holiday Inn Express has been much better.

We stayed one night at this hotel on our way through Texas. The hotel is very old. It is one of those hotels where the rooms have a balcony that opens up to an enclosed (!) courtyard. Down below you have the indoor pool, arcade machines, and the restaurant. You really need to keep your curtains closed. Otherwise there is no privacy. You also can't leave the balcony door open because of the noise coming up from the courtyard. The elevator has fake woodpanelling on the walls and the breakfast area looks like from the fifties, although we believe this to be intentional. It's just old, old, old. The only good thing about it was the exceptionally friendly lady at the check-in counter.

The staff at the front desk were not professional at all and talked about how drunk they were planning on getting later rather than checking us in. When we got to the room there was hair on the floor and in the bath tub along with a large rust stain on the floor from the leaking sink. The air conditioner is also loud so if you're a light sleeper it will keep you up. The pool was supposed to be heated but was ice cold and the hot tub didn't work and was only luke warm. We told the front desk about this and they said they would have the maintenance man look at it but it was still ice cold the next day. They have a restaurant in the hotel, but it doesn't open until 6pm and they seem to only have a single waitress working there so we had to wait about 20 minutes just to get our soup which was not very warm. Breakfast was average, coffee wasn't very good. Overall not worth it for the price, stay at the Comfort Inn right next door and you'll enjoy your stay a lot more.

Stayed here July 29th on my way to CA. The hotel is one of the older motel style with some interior rooms with patios facing the inside activity/recreation center. I did have an inside room, but unlike the others...I had no patio furniture. It probably had to do with the fact that I had a nice view of a brick wall:-). The room (228) had no number so we passed it by before we figured out that the number was scribbled on the wall in pencil. The door was difficult to gain access...had to insert card/keys 3-4 times before it would work. Parking was AWFUL!!! It was "comedy club" night at the hotel, so we had to drive around the entire hotel twice before finding a parking spot at the outside boundary of the property...this was a bit inconvenient, but it was only for 1 night. The staff was friendly and the breakfast was hot and very nice. The inside rec room and pool was also nice. As a priority club member, I've stayed in many Holiday Inn properties, but this one was not one of my favorites.