I orginally Pre-Advanced Booked two different weekends in August 2011 at this Amarillo West Location. I arrived for the first weekend to stay and I had booked two queen beds, due to the fact I was traveling with 2 other people. When we entered our room it was 1 king bed so they said they were kind enought to provide me a roll out bed(how nice). Breakfast was good and the front desk help was nice on that stay. On the following weekend I returned to stay the front desk swiped my card and charged me for the room(remember I stated that I Pre-Advanced Booked) for that stay. The room this time did have two queen beds and breakfast was good. Now here is the messed up part of this story. It is now December 2011 to date that double charged for my room and now for some reason between the 8 different phone calls to "Customer Service" and the hotel no one seems to figure out how to return my money for double charging me. I have been very polite with everyone I speak with, but today I was accused by "Customer Service Rep Veronica" that I'm a liar because I don't recieved bank statements from my bank "some of us call this going green" its all online Miss Veronica. I have sent them receipts, snap shots of online statements and spoke to 8 different reps. What is wrong with this picture? Can't you just see where you charged me twice for one stay and make the correction. Oh no we can't do that sir. On top of that the manager at the hotel will pass the phone off to the front desk help as opposed to addressing this issue and moving on. I have lost much intrest in this hotel and corporation. To let you know that I stay in hotels approximately 90 days out of the year and this is the first. Ok, I'm done ranting about this but still no compliance yet....

Parking lot not well lit. Front desk clerk announced my room # with 2 gentlemen near by - within hearing distance. We are Hilton Honors members so we choose Hilton brands when we can. This Hampton was less than I expected.

Our recent stay was not impressive at all. First, you could not even tell which people were employees at the front desk and which ones were their friends visiting them. No uniforms or name tags.
The room was very outdated. The bathroom door slammed shut and jammed at the top. An older person hanging on to the door frame for support will get there fingers severely damaged.
The free breakfast was okay but they ran out of plates. One patron was told to use a bowl. For a Waffle???? And sugar free syrup was mixed in with regular syrup. The kitchen person was not very helpful when I couldn't find the regular syrup. You should never mix sugar free with anything else for safety reasons. I will not be staying at this Hampton Inn again and I am a Hilton member.

We stayed here on our way to Dallas. This hotel is being remodeled but was not a problem for us. Very nice staff and room. We will stay here again. Lots of nice places to eat nearby.