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Crowne Plaza North Dallas-Addison – reviews, photos

3.5 of 5
14315 Midway Road, Addison, TX 75001
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Crowne Plaza North Dallas-Addison
Crowne Plaza North Dallas-Addison
Crowne Plaza North Dallas-Addison
Crowne Plaza North Dallas-Addison
Crowne Plaza North Dallas-Addison
Crowne Plaza North Dallas-Addison
Ranked #14 of 18 hotels in Addison
3.5 of 5 stars 76 Reviews
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76 reviews from our community

    Trip type
Traveller rating
    14
    33
    16
    5
    8
Date Rating
houston, tx
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Much better than I had expected”
5 of 5 stars Reviewed 21 January 2012
2
people found this review helpful

This hotel was highly recommended by a business associate who travels a bit so I trusted her opinion, especially because she is very critical. The hotel is kind of understated from outside and I actually drove by it once and missed it, since it is only like 3 or 4 stories high, but it is obviously spread out because it has like 500 rooms. Well, the truth is, I did had to walk a lot of hallways to get to my room, but the corridors were wide and had a lot of windows, and it was pleasant. I figured out that there are elevators in the back (no one told me this when I checked in), so it was really easy to park by the back elevator and go up to my room. The employees were super friendly and helpful. They seemed happy and it made me comfortable. The hotel seems older but it seems well kept and it was very clean. The older TV's were probably the only negative. The food was also much better than I would have expected in a hotel. The bar was fun and very comfortable for a single person. I definitely recommend this hotel and will definitely stay there again when I go to Dallas.

Room Tip: I think they have some rooms that have been renovated recently and have new flat screen TVs. Maybe a...
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston TX
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Business Travel”
4 of 5 stars Reviewed 18 January 2012

Stayed here for a week of business travel. Overall it was nice. The tv's were old school and the bathroom counter was a bit smaller than I prefer. Bed was better than average. The people who work here were very friendly. The hotel restaurant had suprisingly good soup and rolls, though the service was slightly slower than I prefer. Overall, it was a good experience for business travel.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask sunnydaysmiles about Crowne Plaza North Dallas-Addison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Never coming back!”
1 of 5 stars Reviewed 16 January 2012

Never coming back! Horrible customer service; old, outdated, and a very large, confusing labyrinth of a "hotel". Do yourself a favor and stay elsewhere!

  • Stayed January 2012, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
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“Stone ages...”
1 of 5 stars Reviewed 12 November 2011 via mobile

I was looking forward to this hotel... I mean, a Crowne Plaza is always nice, right? Wrong. First of all... The executive suite is all one huge room, there is no separation between the living room and bedroom. Secondly, the pull out bed is an embarrassment to this earth. It was as hard as a rock and felt like sleeping on a sack of dead bodies. At least the bed is a little more comfortable. Thirdly, the television is extremely old and of bad quality, something you wouldn't expect at a nice place like this. Also, the wall AC unit is annoyingly loud during the night. Lastly, and the worst of all of these things, the hotel has no free wifi access. You may ask, "What kind of respectable hotel these days doesn't have wifi access?" but the thing is, there is wifi access...But it costs AT LEAST $10 A DAY ON THE MINIMUM PLAN! This is a pitiful hotel and I am embarrassed that they hold the Crowne Plaza name. DO NOT STAY HERE.

  • Stayed November 2011
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask ae1127 about Crowne Plaza North Dallas-Addison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kellea, Front Office Manager at Crowne Plaza North Dallas-Addison, responded to this review
21 November 2011
Dear ae1127,
Thank you for your feedback regarding your recent stay with us at the Crowne Plaza Dallas Near the Galleria. I am terribly sorry that we failed to meet your expectations and I appreciate the time you spent giving us specific information about your experience. With this information we can continually improve our service to our guests. We are in the process of upgrading our rooms with flat screen TVs and I apologize that you were not made aware of the complimentary wi-fi access available in the public areas. Thank you again for your feedback.
Kellea Walters Front Office Manager kwalters@cpaddison.com 972-980-8877 ext. 7501
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baarn, The Netherlands
Senior Contributor
49 reviews 49 reviews
Reviews in 34 cities Reviews in 34 cities
38 helpful votes 38 helpful votes
“Just good”
4 of 5 stars Reviewed 24 September 2011
1
person found this review helpful

Stayed here one night after arrival. Good location with a lots of restaurants and shops. Less then 30 minutes drive to downtown.Rooms bit outdated but clean and comfortable.Enough parking space. Good and divers breakfast.

  • Stayed September 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MrCanada about Crowne Plaza North Dallas-Addison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kellea, Front Office Manager at Crowne Plaza North Dallas-Addison, responded to this review
12 October 2011
Dear MrCanada,

Thank you so much for taking the time to give us your feedback. I am very happy to hear that you enjoyed your stay with us and our breakfast buffet. Please let me know if you are ever back in the Addison area as I would love to meet with you.

Thank you,

Kellea Walters
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Crowne Plaza North Dallas-Addison

  • Crowne Plaza Addison
  • Addison Crowne Plaza
Address: 14315 Midway Road, Addison, TX 75001
Price range (per night):* INR5,669 - 9,449

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