I stayed at this hotel on a recent business trip. The hotel its self was ok, the rooms were looking a little old compared to the other Springhill Suites out there. The bed was absolutely horrible, it probably was the worst mattress I have slept on in a while with springs that you could feel through the worn mattress. I think they are just nearing the end of their useful lives at the hotel though and it definitely did not prevent me from falling fast asleep as soon as my head hit the pillow. The staff was Ok as well, just not overly friendly. Often it seemed like they were a little bothered that you asked questions (as if you should know the area better), but they weren't mean or rude. Housekeeping staff did a fantastic job - the room was spotless. Any issues were clearly just due to the age of the furniture and not how well the room was cleaned.
- Springhill Suites Addison
