As a diamond member with Hyatt my stays are usually above average ( otherwise i would not return). The newly re-named "hyatt house" is a train-wreck for this brand. The good news is the room i had was newly refinished ( with exception of shower/tub). That where it ends. No Elevators/Exterior hallways/No covered portico for check-in ( was pouring rain)/ not enought parking spaces near rooms. It does down-hill when you take in service. Check in at 6pm-- first question do you have a shuttle for dinning? Yes we do. What are hours of operation? Closed for today, it stops at 7pm. But it's 6:05, sorry were not operating anymore today. No paper at room/no bill under door/ i had to walk down to front desk to get my wake-up because no one would answer phone. Finally, i'm not usually one to complain about free food, but based on what was offered i would prefer they not offer anything. Poorly run and poor layout make this an avoid in my book
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