First of all, I want to give a shot out to Iris (nightshift front desk) and Tawana (housekeeping), because both went out of their way to make my stay a great one. There was one other young lady with long, beautiful dark brown hair at the front desk who was great as well.
Location was great - right by the mall and several decent restaurants. Cleanliness, furniture, elevator ect were up to par and the beds were excellent. And, I really liked that each room had a mini-fridge and microwave.
However, what I found negative was that 50% of the staff acted like I was a bother when I asked for something, asked a question, or even when I requested a wake up call. And the breakfast was decent except they seemed to skimp in critical areas -- coffee was very low quality; no splenda or equal - only sweet and low; and no 2% milk - only whole and 1%.
I would probably stay here again since there are not a lot of other options in Abilene, but I do wish they wouldn't skimp in these few areas and would provide the staff with some customer service training and "incentives" (if you know what I mean) to treat people well.
- Holiday Inn Express Abilene
- Holiday Inn Abilene
- Abilene Holiday Inn
