The staff does not listen to their guests when they try to explain the issues they are having. Reasoning with them is like reasoning with teenagers. No matter what you say, the problem is all yours. Even Marriott customer care can't get though to this management team.

Do yourself a favor and stay at the La Quinta up the road. Their management is much better trained.

Hotel is nicely appointed, room was comfortable and clean. Repeating a previous reviewer's advice regarding the grackles: don't park under a tree, and ask for a room on 3rd or 4th floor to get above the screeching birds. We only heard the birds when the AC cycled off, and it wasn't a problem. The only negative we experienced was that the hot tub was cool, and when we asked them in the evening to turn it on, it still hadn't been done by morning, still cool. So no hot tub for us. Breakfast has lots of choices, including waffles.

This Hotel was very clean. The rooms were updated and nice. The breakfast area was had plenty to choose from and was kept very clean. The workout room did not have a T.V. and the pool was clean. The location of the Hotel was great in relationship to the mall and places to dine. Two negatives would be bad WIFI service and the Grackles, if you are on a lower floor you will listen to these black bird's all night, if you park near a tree onsite you will need to wash your car the next day, these birds congregated by the thousands in the hotel tree's.

We spent three nights here, two adults and two children, in town for a wedding. Most accommodations in Abilene seem to be of the basic national chain variety, so we picked Fairfield based on previous experience with the brand, the indoor pool, and free breakfast. The rooms were quiet and clean, the breakfast basic but filling. We particularly liked the Texas shaped waffle maker! The staff was always friendly and accommodating, and the kids enjoyed the pool and hot tub. I don’t know that I’ll ever be in Abilene again during my lifetime, but I would stay here again!