This was the best Hampton that I have ever stayed at!!!!! The room was clean, the staff pleasant, and the breakfast bar was delicious. However, what really mad the trip was the general manager, Bruce Neal. I asked a lot of questions about the area and how to get to various locations. He was so patient and kind!!! He very attentive to my needs. Hampton has a real gem in Mr. Neal! I will definitely stay there again.

We were on a road trip from Florida back to Ohio and we decided to do some sightseeing in Nashville, TN. Most of the hotels in the downtown area were about $130 plus parking, so we called this location which we got for about $120 with free parking, it was a little out of the way, but we had our car so it was ok. The lady at the desk did give us an early check in at about 11am, so that was nice. When we got to the room the t.v wasn't plugged in so my husband had to pull the stand out to get to the plug and he said there was a lot of trash back there. No big deal, we plugged it in, but then later that night when we were going to bed, we found an old used water bottle under the bedskirt that wasn't ours and my kids (who are 1 and 2 years old) found Hershey's kisses and wrappers on the ground and they were trying to eat them! Then we put food and milk in the mini fridge for the kids, the next morning my 2 year old got up and got the milk out and drank it, a while later when we went to get the food out we realized the fridge wasn't plugged in so our food spoiled and the milk she had drank had been unrefridgerated ALL night! I was really upset about that, but it was a bit too late. The vending machine on the 3rd floor also took our money. Our bathroom door also wouldn't stay closed so the kids kept coming in while we were trying to get showered and ready to go, I had to put a suitcase infront of the door to block them out. All these things in and of themselves wouldn't have been a big deal, but after so many small issues it became very inconvenient. I called down the next morningwhen we were ready to check out and asked for a manager just to give my feedback, the woman who answered said she was the sales manager and was the same person who checked us in. She really wasn't too concerned about the issues we had, all she said was she'd pass it onto the housekeeping manager for training and that she wishes I'd had called her sooner to move rooms, but we only stayed 1 night and half the problems we had were on the morning we were leaving, so it didn't help much. I wasn't expecting anything other than at least a sincere apology, but I really didn't get that. We are Hilton rewards members, so they send us survey's after each stay, we told them what we thought and to our surprise, they have a Hampton 100% satisfaction policy and they refunded our credit card! I thought that was very nice since we've stayed at Hamptons and Hiltons about 25 times in the last 7 months.

The hotel staff was very friendly, professional and helpful! The rooms had just been remodeled and were in excellent condition and very cleaned! The breakfast each morning was good and all the staff was very helpful with providing directions and recommendations on where to eat and places to see. There was a problem with water leaking in the lobby, due to a thunderstrom, but the staff blocked it off to ensure the safety of their guest and employees. I would and will stay there on my next visit in a few months.

Stayed one night. Clean, no smoking room had no odor of smoke as some do. Friendly, responsive staff. Cookies and snack bags available. Free breakfast was the norm. Not great, but passable. There is a restaurant in the hotel right across the street and it was pretty good. Free wireless high-speed Internet.

One note: Garmin gives incorrect directions when coming from the north. After you get off the Interstate and turn right, turn left at the stop light at the top of the hill. Garmin thinks you can turn left at the next intersection , but you can't.