The AmericInn provided excellent value. Our room was clean and very quiet. We did not use the pool facilities or the pub. The breakfast buffet offerings were excellent. I normally expect to find toaster items, cereal, and if I am lucky some fresh fruit. During our stay, there were waffles, eggs w/ham, biscuits and gravy - as well as yogurt, fruit, etc.

All in all - an good stay!

I had my hotel reserved for quite some time in advance. I had my confirmation number from the internet, along wth my price. I called several days before I arrived to confirm my reservation. I was told all was in order.

When I arrived for my stay, I discovered that the rooms had been 'switched' by the manager to allow his friends to stay in roooms that were already booked. (I was not told this directly, rather I overheard it. The women running the desk were standing on their heads trying to make it right with the customers. The manager snuck out after making all the changes in the computer, leaving the staff to fix the mess. I also realized my room wasn't cleaned when I was finally checked in.) I returned to the desk to tell them my room wasn't clean, I discovered the manager in housekeeping left and didn't make sure the rooms were clean. I also overheard that she is related to the manager of the hotel. If I knew the coroporate number, I would call to let them know how this all went down.

I think there needs to be some changes in this hotel before I stay there again. I will be in the area 4-5 times in the next 6 months. Before I make a reservation, I will ask if the same person still runs this hotel.

Warning: Call to make sure you have a room before bothering to go to this hotel for checkin. Go ahead and make a new reservation elsewhere, it will save you the hassle.

My family and I had a great time at your hotel through christmas break! houskeeping was awesome they helped with anything we needed and
kept our rooms looking sharp! front desk was always greeting us with warm smiles and werent afraid to strike up conversation! We happend to be staying just at the time they were finishing adding on to their new breakfest room addition which looks beautiful, and the food was amazing i have not been to a hotel that serves that great of a continental breakfest! Pool was nice as well water was the perfect temp expecially for my small children they had a great time in there!!
i love what this hotel has to offer and i will surely being staying there again the next time im in aberdeen!!

The first morning we put our do not disturb sign on the door when we showered and afterwards turned it to the other side to request maid service. We left at approximately 11:30 that day and came back to a room which had not been serviced at all. We asked about it at the desk and were told there was nothing that could be done because the housekeepers had all gone home. They told us they would give us clean towels. We were also told to not use the sign the next day because the housekeepers tend to think it says do not disturb even if we have it turned to the maid service side. The next morning we left the sign off as instructed and were wakened at 8:30 by the housekeeper. We asked her to come back later and we quickly got up, showered and left the room so it could be cleaned. That night when we returned we realized all that was done was the bed made and clean towels left for the ones we had dirtied. There was still make up in the sink that was there from the first day, no replacement of coffee, soap, shampoo, etc. We had a small sliver of soap between the 2 of us and about 3 teaspoons of shampoo in the leftover bottle.
I went to the front desk to complain and the manager overheard me and said that they have a company policy to only change the sheets every 3 days. I told him at other hotels I had stayed at I had the option to get clean sheets by placing a card on the bed. There was no card in the room to do that. He repeated that it was his company policy. I also started to discuss the housekeeping issues of no replacements and a housekeeper walked by and he said to her "Did you hear this and she curtly replied "Yeah..I already talked to her." At that point the manager walked away. The housekeeper was referring talking to me about seeing me take soap off her cart and she yelled at me to put it back. I told her I wouldn't have to take it if we had been left one but I needed to shower and had none. She proceeded to lecture me about how they have to account for every piece on their cart.

I feel this was all handled very poorly and the manager did nothing to satisfy my concerns of housekeeping but leave me with the girl at the front desk who by the way was very polite and the only one that seemed concerned.

I have since expressed my concerns to others that have stayed there in the past and if they do again they have agreed with me that we would check in, check out, check in, check out for how ev er many days we are staying so we can get clean sheets, and an approrpriate amout of supplies.