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BEST WESTERN PLUS Allentown Inn & Suites by Dorney Park – reviews, photos

3.0 of 5
5630 W Tilghman Street, Allentown, PA 18104-9385 (Formerly BEST WESTERN Plus Allentown Inn & Suites Business Center)
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BEST WESTERN PLUS Allentown Inn & Suites by Dorney Park
BEST WESTERN PLUS Allentown Inn & Suites by Dorney Park
BEST WESTERN PLUS Allentown Inn & Suites by Dorney Park
BEST WESTERN PLUS Allentown Inn & Suites by Dorney Park
BEST WESTERN PLUS Allentown Inn & Suites by Dorney Park
BEST WESTERN PLUS Allentown Inn & Suites by Dorney Park
Ranked #8 of 27 hotels in Allentown
3.5 of 5 stars 82 Reviews
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82 reviews from our community

    Trip type
Traveller rating
    30
    21
    13
    8
    10
Date Rating
Baltimore, Maryland
1 review
“Avoid this place- Worst Western”
1 of 5 stars Reviewed 25 January 2012

The rooms are clean and nice- HOWEVER- the hotel is 5 feet from the highway, it's loud enough you cannot hear yourself think while in the room. The staff was rude, and unaccomodating. I made the reservation, and attempted to change the date, or cancel entirely; the best they could do was say "sorry, our policy is no changing dates, and the cancellation fee is the full price of the room."

This was understandable after having to stay at this hole, as the place was half empty, so a lost sale was big threat I'm sure.

As a frequent traveler, I will stick with the Holiday Inn Express.

  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AIMEE HAAS, Manager at BEST WESTERN PLUS Allentown Inn & Suites by Dorney Park, responded to this review
20 February 2012
I am sorry to hear that you didn't enjoy your stay with us. Best Western strives to keep its guests happy while providing great service and a clean property.
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cape cod ma
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Very Good experience”
4 of 5 stars Reviewed 10 January 2012
2
people found this review helpful

Pleasant experience. The hotel clerk was very nice and accomodating. Yes it is on a major road, however, we requested a room in the rear and had no problem with highway noise. This hotel is clean and efficient and amenities were excellent. There's a family restaurant across the street and the food was great. We would stay here anytime we're travelling in the area.

Room Tip: A few miles off the major highway.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AIMEE HAAS, Manager at BEST WESTERN PLUS Allentown Inn & Suites by Dorney Park, responded to this review
20 February 2012
Thank you for your kind words and great review. I am very happy to hear that you enjoyed your stay with us and we look forward to seeing you again soon hopefully!!
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Washingtonville, New York
1 review
“No Hot Water”
2 of 5 stars Reviewed 31 December 2011

Stayed on 12/26/11 in Jacuzzi room. Room was clean; wear and tear was average but the hot water tank is insufficient to fill the jacuzzi tub. Had the same problem with shower the next morning.

  • Stayed December 2011, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Paul K about BEST WESTERN PLUS Allentown Inn & Suites by Dorney Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessenia Mateo, Front Office Manager at BEST WESTERN PLUS Allentown Inn & Suites by Dorney Park, responded to this review
10 January 2012
I'm concerned about the list of problems you experienced at our hotel during your visit, I'm writing to thank you for taking the time to bring this matter to my attention.

A hotel is defined by the quality of service it provides to it's guests. Consequently, it's disappointing to learn that you're unhappy.
Please accept my sincere apology

Please be assured that all of the issues you've raised have been addresses.
Again, I want to thank you for taking the time to share your concerns with us.

We look forward to serving your future lodging needs.

Sincerely,
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“Poor Customer Service”
2 of 5 stars Reviewed 29 October 2011

Have reservations for tonight...big snow storm causing major delays. Attempted to change reservation directly with hotel and was directed to expedia. Discussed with expedia, who was very helpful, however front desk manager of hotel would not allow any change to a different date.
I travel frequently and frequently stay at Best Western. This experience will certainly make me look elsewhere first.

  • Stayed October 2011, travelled with family
    • 1 of 5 stars Service
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Ask Doug D about BEST WESTERN PLUS Allentown Inn & Suites by Dorney Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shamier15, Front Office Manager at BEST WESTERN PLUS Allentown Inn & Suites by Dorney Park, responded to this review
9 November 2011
Dear Mr. D

Thank you for taking the time to share your concerns with your recent reservations with our hotel, please except my apology with any inconvenience you may have experienced.
In this regard, when a guest uses a credit card to make reservations, we agree not to re-sell there room pending there anticipated arrival as part of our hotel policy. In this case your guaranteed room was held throughout the night with our hotel a promised. A hotel is defined by the quality of service it provides to it's guests. Consequently, it's disappointing to learn that you're unhappy.
Please accept my sincere apology for any misunderstandings that may have occurred when you discussed your concerns with my staff.
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Wallkill, New York
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Always like staying here”
4 of 5 stars Reviewed 5 October 2011
1
person found this review helpful

This is the 2nd time my husband and I have stayed at this Best Western. The rooms are always clean and comfortable. The staff is very friendly and helpful. I like the fact that they have a workout room.We stayed in a room with a jacuzzi and that worked well.The location is great and close to everything in Allentown. One thing I would change is the continental breakfast. Leaves something to be desired to say the least.

  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask R R about BEST WESTERN PLUS Allentown Inn & Suites by Dorney Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shamier15, Front Office Manager at BEST WESTERN PLUS Allentown Inn & Suites by Dorney Park, responded to this review
9 November 2011
A hotel is defined by the quality of service it provides to it's guests. Our business is very important to us and we value your feedback.
By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to complete the survey.
We appreciate your loyalty to our brand.
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Additional Information about BEST WESTERN PLUS Allentown Inn & Suites by Dorney Park

  • Best Western Allentown Hotel
  • Best Western Allentown
  • Allentown Best Western
Address: 5630 W Tilghman Street, Allentown, PA 18104-9385 (Formerly BEST WESTERN Plus Allentown Inn & Suites Business Center)
Price range (per night):* INR4,613 - 11,283

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BEST WESTERN PLUS Allentown Inn & Suites by Dorney Park
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